Slalom-posted 4 months ago
$155,000 - $189,000/Yr
Full-time • Senior
Grand Rapids, MI
5,001-10,000 employees
Professional, Scientific, and Technical Services

In our Salesforce business, we help our clients bring the most impactful customer experiences to life and we do that in a way that makes our clients the hero of their transformation story. We are passionate about and dedicated to building a diverse and inclusive team, recognizing that diverse team members who are celebrated for bringing their authentic selves to their work build solutions that reach more diverse populations in innovative and impactful ways. Our team is comprised of customer strategy experts, Salesforce-certified experts across all Salesforce capabilities, industry experts, organizational and cultural change consultants, and project delivery leaders. As the 3rd largest Salesforce partner globally and in North America, we are committed to growing and developing our Salesforce talent, offering continued growth opportunities, and exposing our people to meaningful work that aligns to their personal and professional goals.

  • Serve as the technical leader for Life Sciences CRM projects onsite at our enterprise client locations
  • Lead functional and business process teams
  • Translate business requirements into well-architected solutions that best leverage the technological platforms (Salesforce or Veeva) and products
  • Provide detailed level of effort estimates for proposed solutions. Articulate the benefits and risks to a solution's feasibility and functionality
  • Provide hands-on, expert-level technical assistance to developers
  • Design and manage the execution of test plans to ensure a quality solution is delivered
  • Follow and understand new Life Sciences CRM product and technical capabilities resulting from product releases and acquisitions
  • Provide expertise during sales efforts to collaboratively design elegant, functional solutions for our clients and estimate the technical level of effort
  • Develop solutions and go-to-market perspectives that solve real problems for pharmaceutical and medical technology companies
  • Participate in marketing events (e.g. conferences, industry events, sales meetings)
  • Demonstrate thought leadership through publishing, public speaking and client presentations
  • Coach and mentor junior technical and functional team members
  • 5+ years of CRM industry experience or 5+ years of industry experience in Life Sciences
  • Minimum 5 years of Life Sciences CRM experience (Veeva, Salesforce, or OCE) and extensive (3-5+ years) experience with declarative software configuration (Veeva, OCE, etc.) in Life Sciences
  • Proven ability to design and optimize business processes and integrate business processes across disparate systems
  • Excellent client-facing written and oral communications skills
  • Active technology certifications or ability to achieve relevant certifications upon hire
  • Meaningful time off and paid holidays
  • Parental leave
  • 401(k) with a match
  • Highly subsidized health, dental, & vision coverage
  • Adoption and fertility assistance
  • Short/long-term disability
  • Yearly $350 reimbursement account for well-being-related expenses
  • Discounted home, auto, and pet insurance
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