Life Science Engineer, Level 3 Chromatography

Renovo Solutions•Boston, MA

58d

About The Position

A Life Science Engineer III - Chromatography is a highly skilled and technically proficient professional responsible for leading and supporting Renovo Care’s engineering service operations. This role serves as a Subject Matter Expert (SME) on Chromatography technology and equipment, including GC, IC, SFC and Mass Spectroscopy equipment, including Single quad and multi quad, providing advanced technical support, driving service excellence, and optimizing operational workflows. This position is a key escalation point for field service events, provides support training and development of engineering staff, validates critical service content, and contributes to pricing strategy and process improvement initiatives.

Requirements

Experience repairing, troubleshooting, supporting and operating analytical chemistry or related equipment required
Minimum 7 years experience with life science laboratory equipment (e.g. LC, LC/MS, GC or GC/MS Chromatography)
Minimum 3 years experience with GxP environment
Bachelor’s Degree in Chemistry, Biochemistry, Engineering or related field required
Accountability – takes ownership of assigned work and responsibilities, follows through, and closes the loop
Communication – clearly expresses thoughts and ideas both in written and verbal communications, provides timely information
Financial Acumen – Considers financial impact of all decisions
Integrity – Can admit mistakes, is direct and truthful
Customer Service – demonstrates a “customer-first” mentality, focused on meeting the needs of customers and captures feedback to make improvements
Priority Setting – Prioritizes assigned schedules and workload
Team Building – Mentors newer technicians, facilitates clear communication amongst the team, demonstrates care and respect for co-workers and colleagues
Giving Feedback – Provides constructive feedback towards department goals and activities, helps to foster growth within the team
Abide and follow our Injury & Illness Prevention Program
Maintain a safe working environment for self and others if they come in contact within the laboratory area in accordance with the facility’s policies
Must follow OSHA guidelines in regard to blood borne pathogens, airborne pathogens, radiation, sharp instruments and/or tools, hazardous liquids, and operating devices
On-time completion of safety trainings assignments

Responsibilities

Lead all technical needs, including managing engineering service escalations, providing triage support for troubleshooting and coaching.
Offer pricing support for service-related tasks, tools, and materials as well as advising on parts inventory needs to support RenovoCare budgets.
Provide input on Renovo Care's potential and advise on the integration of new products into service offerings.
Directly support field service teams by acting as the final point of escalation for all service events in the field, resolving complex technical issues and ensuring field service teams have the necessary support to achieve successful service outcomes.
Identify opportunities to enhance service delivery, pricing, and training processes. Collaborate with internal teams to implement changes that optimize workflows and improve service outcomes.
Support the pricing structure for Renovo Care, Scientific Services, and Relocations, ensuring labor, material, and service delivery costs are well-defined and competitive in the Master Class Table. Define labor hours for each service to optimize operational efficiency.
Develop and implement SOPs for equipment qualification, ensuring compliance with regulatory requirements (e.g., FDA, EMA). Generate qualification reports that document performance tests, risk assessments, and calibration checks for audit and inspection purposes. Ensure equipment is properly qualified before use by validating performance, confirming specifications, and verifying operational limits.
Perform remote and on-site troubleshooting during equipment service events, maintaining high service standards, across the Renovo Engineering Team. Maintain direct responsibility for assigned RenovoCare equipment as part of the service delivery effort.
Performs planned maintenance, repairs, and other verification/qualification services on a variety of laboratory multi-vendor instruments
Installs and optimizes hardware/software/network products and configurations at customer sites
Manages customer relationships by communicating work performed and providing a follow-up plan as needed
Provides accurate and timely completion of service reports, expense reports and other administrative tasks
Communicates and escalate repair diagnostic and information with supervisor and other internal personnel to expedite repairs
Provides a communication link between the customer and supervisor to help ensure that effective service is provided to the customer
Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance
Escalates to management challenging service events in an efficient manner and develops a plan for resolution
Trains and/or mentors Life Science Engineer colleagues on maintenance of HPLC/UPLC devices