Life Safety/Security Communications Specialist

JLL•Lawrence, NJ

31d•Onsite

About The Position

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: As a Life Safety/Security Communications Specialist, you'll be at the heart of our emergency response operations, providing critical support that directly protects lives and assets across JLL's global portfolio. Working in our fast-paced, multi-disciplinary operations center, you'll serve as the vital communication link between facilities, emergency services, and business continuity teams. Your expertise in monitoring advanced security systems, dispatching emergency responses, and maintaining situational awareness will ensure rapid, effective responses to critical incidents. This role offers the opportunity to make a meaningful impact on safety and security while working with cutting-edge technology in a dynamic environment that supports JLL's commitment to creating exceptional workplace experiences. What your day-to-day will look like:

Requirements

High School diploma or equivalent with strong proficiency in Microsoft Office Suite applications
Public Safety Telecommunicator I certification and Emergency Medical Dispatch certification (or ability to obtain)
Excellent interpersonal and customer service skills with strong verbal and written communication abilities
Ability to multitask effectively in high-pressure situations while maintaining attention to detail
Willingness to work 12-hour rotating shifts including days, nights, weekends, and mandatory overtime
Physical ability to sit for extended periods and function as essential personnel during holidays and site closures
Strong analytical and organizational skills with ability to work independently and as part of a team

Nice To Haves

Bachelor's degree in Emergency Management or related field
2+ years of experience in emergency medical services, fire services, or emergency communications
Technical knowledge of C-Cure 9000 Access Control System and video surveillance systems such as Milestone
Experience with threat assessment, emergency mass notification systems, and CISCO phone systems
Current CPR certification and/or Emergency Medical Technician credentials
Previous experience in corporate security operations or emergency management roles

Responsibilities

Receive and dispatch emergency and non-emergency calls using Emergency Medical Dispatch guidelines and established protocols
Monitor and respond to access control systems, fire alarms, surveillance cameras, and critical system alarms across multiple sites
Create and track work orders through Corrigo system while coordinating with security, EHS, and facility operations teams
Utilize Critical Event Management platform to disseminate urgent messages and account for personnel during major incidents
Complete incident reports using CAD system and maintain accurate documentation of all emergency responses
Serve as liaison between JLL personnel and external emergency services including EMS, law enforcement, and fire departments
Monitor video surveillance systems and operate multi-site radio communications to maintain comprehensive security oversight