Life Policy Holder Services Auditor

ManhattanLife Insurance & Annuity Company • Houston, TX

4d

About The Position

The Life Policy Holder Services Auditor will be responsible for performing a variety of data analysis, policy and plan code review and set-up verification, employee performance auditing, and may assist other departments in making policy changes. The role may handle plan code changes and other updates as needed.

Requirements

• Bachelor’s Degree in Finance, Business Administration preferred; financial or insurance industry knowledge required.
• Computer literate; demonstrates proficiency in the use of Microsoft Word and Excel.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Ability to make procedural decisions and judgments on sensitive, confidential issues.
• Strong organizational skills with high attention to detail.
• Dependable and flexible.
• Strong data and records management skills.
• Ability to work on initiative and within tight deadlines, prioritizing in a demanding environment.

Responsibilities

• Work closely with the Operations Analyst to update plan codes if necessary.
• Process repetitive payment system checks.
• Analyze processes and information to identify business opportunities.
• Review and test systems for conformance to functional and performance requirements.
• Maintain quality standards by auditing performance of others within the department.
• Identify operational requirements and develop new processes and procedures to enhance operations.
• Determining appropriate methods to analyze operations, relevant information, and data.
• Conduct routine and target audits across the department to ensure procedures are being followed correctly.
• Develop and maintain accurate audit logs, records, and reports.
• Prepare audit summaries and present findings to management.
• Provide the team with their individual audit report.
• Track and report inconsistencies, errors, and non-compliance practices.
• Track resolution of audit findings and ensure corrective actions are completed.
• Assist in identifying opportunities of improvement and training topics.

Benefits

• ManhattanLife offers attractive employee benefits starting day one, including immediate coverage under our health, dental and vision plans.
• We offer flexible schedules, including shortened hours on Fridays, free parking, company-wide events, professional development (LOMA testing) and a company-wide wellness program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level