Life Insurance & Voluntary Programs Specialist

General Motors

1d • Remote

About The Position

The Life Insurance & Voluntary Programs Specialist supports the design, administration, and continuous improvement of GM’s U.S. benefit programs, with a focus on life insurance and voluntary benefit programs.

Requirements

• Bachelor’s degree in Human Resources, Business, Finance, Risk Management, Actuarial Science, or related field.
• 5+ years of experience in employee benefits, with meaningful exposure to Life and AD&D / survivor benefits.
• Strong understanding of eligibility rules, plan documents vs. SPDs, and payroll/HRIS interactions.
• Advanced Excel and data analysis skills; experience with large datasets.
• Proven ability to manage details and multiple deadlines with high accuracy.
• Excellent written and verbal communication, including employee‑friendly explanations and professional correspondence.
• Demonstrated collaboration with HR, Legal, vendors/TPAs, and union benefit representatives.

Nice To Haves

• Experience with a large, complex, multi‑state employer or carrier/TPA environment for life insurance.
• Familiarity with unionized or collectively bargained environments.
• Working knowledge of ERISA claims and appeals.
• Experience with RFPs, renewals, vendor negotiations, and financial analyses.
• Experience using Power BI, Tableau, or similar tools for dashboards and visualization.
• Comfort with AI‑enabled tools for drafting, research, and documentation within governance frameworks.

Responsibilities

• Support end‑to‑end administration of assigned life insurance and voluntary benefit programs.
• Maintain deep knowledge of plan provisions, eligibility rules, and collective bargaining language and translate them into clear procedures and employee‑facing materials.
• Develop and maintain program guides, desk procedures, training materials, and knowledge articles.
• Support internal controls, audits, and risk reviews for assigned programs.
• Serve as subject matter expert for voluntary benefits, evaluating competitiveness, participation, employee value, and financial impact; recommend enhancements or changes.
• Align voluntary benefits with core programs to ensure a consistent employee experience across enrollment, eligibility, communications, and claims.
• Support UAW‑GM National Union Negotiations and benefit conferences with data, materials, and implementation considerations.
• Act as an escalation point for complex claims and cases, partnering with TPAs, Legal, and HR.
• Compile and synthesize case documentation and summarize facts and provisions for Plan Administrator, EBPC, and internal decision makers.
• Draft acknowledgment and decision letters in line with ERISA, DOL, state requirements, and plan documents and identify trends for process or policy improvement.
• Oversee day‑to‑day vendor and TPA performance, including SLAs, KPIs, error trends, and service issues.
• Support RFPs, renewals, pricing/fee reviews, and plan design changes with data and analysis.
• Ensure accurate implementation and documentation of plan changes, rates, file layouts, and interfaces.
• Manage vendor invoicing and payments and coordinate with Finance and Procurement.
• Coordinate system access and data security needs for TPAs and benefit vendors.
• Prepare and interpret recurring and ad hoc reports on claims, costs, reserves, recoveries, participation, and trends.
• Use Excel, PowerPoint, and tools such as Power BI/Tableau to highlight insights, risks, and opportunities for leadership.
• Support budgeting, accruals, insurance filings, assessments, and reserve analyses through data gathering and reconciliation.
• Help ensure alignment with ERISA, IRS, DOL, insurance regulations, and plan documents.
• Identify opportunities to simplify, standardize, and automate processes and lead or support cross‑functional projects and system changes.
• Partner with HRIS/IT/Security on eligibility, interfaces, access, and responsible use of AI and automation tools.
• Collaborate with HR, Labor Relations, Legal, Payroll, Finance, plant/functional leadership, UAW Benefit Representatives, and the International UAW.
• Translate technical and regulatory requirements into clear, practical guidance for HR, leaders, and employees.
• Prepare concise, well‑structured materials for leadership, governance forums, EBPC, and union discussions.
• Serve as a key liaison for Labor Relations and UAW stakeholders on life insurance and voluntary benefit topics.

Benefits

• GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees