Life Cycle Consult Team Lead

ADP • Tallahassee, FL

376d • Hybrid

About The Position

ADP is hiring a Life Cycle Consultant, Team Lead in Miami FL, Dallas TX, and or Alpharetta GA. In this role, you will strengthen the connection and relationship with clients through service and consultation from the beginning of the client journey with ADP TotalSource. The LCC role builds relationships with client contacts, including the Benefit Administrator Contact (BAC), as well as the Work Site Employees (WSE) through the onboarding experience. The Life Cycle Consultant, Team Lead assists with the day-to-day workload management of the team, serving as first escalation point for client issues. The team lead performs coaching, mentoring, and acting as the Manager when the Manager is out of the office or unavailable.

Requirements

• Candidate must be located preferably in the Miami FL, Dallas TX, and/or Alpharetta GA.
• Ability to travel within assigned territory based on client needs.
• At least 5 years client service or client relationship management experience in a fast-paced service environment.
• People leadership experience.
• Experience in benefits.
• Excellent presentation skills.
• Strategic thinker with demonstrated ability to assess needs and provide innovative solutions.

Nice To Haves

• Benefits experience in Health and Welfare Benefit plans, compliance and regulations.
• Working knowledge of Benefits and HR laws, practices and policies.
• GBA, CEBS, CHRS, or related benefit certifications.
• State Life/Health certifications.
• PHR/SPHR and/or Master's Degree in relevant field.

Responsibilities

• Act as role model. Leads, mentors and influences tasks and deliverables for team members and internal partners without direct reporting relationship.
• Assist team members in managing the benefit plan relationship and assisting with escalated issues.
• Lead LCC projects for clients and internally within ADP TotalSource.
• Assist Health & Wealth Service Manager with performance planning and associate development.
• Participate in the review and accountability of client survey results.
• Assist with training new Associates.
• Act as leader in manager's absence.
• Assist with change management process for the client as it relates to benefits elections/changes for the benefit plan year.
• Provide Benefits Consultation and advice while interacting with Benefits Administrators, HRBPs and Work Site Employees (WSEs).
• Conduct client seminars and annual benefit enrollment meetings for worksite employees as needed.
• Assist clients with the benefit election process and providing enrollment assistance at client site, if required.
• Proactively coordinate with the HRBP/KAE/CRE on areas that clients may have opportunities to increase the ADP Benefits Value Proposition.
• Coordinate client training with the HRBP and KAE and employ the Learning Solutions Group if necessary.

Benefits

• Best-in-class benefits start on Day 1.
• Company-paid time off for volunteering for causes you care about.
• Ongoing training, development, and mentorship opportunities.
• Opportunities to progress in an agile, dynamic environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
• Number of Employees: 5,001-10,000 employees