Second Shift Life Coach Assistant - PT

Water Street Mission•Lancaster, PA

84d•Onsite

About The Position

For Water Street Mission to fulfill our mission and purpose, it is critical for all staff to participate in the development and maintenance of a healthy Christian Community. By living out our faith with one another and creating a space where our guests are invited to experience that community with us, we participate in lives being restored. Even as some positions have minimal direct contact with guests, each staff member has an essential role in forming and maintaining Christian community. The love of Christ, evidenced in our Water Street community, is the real impetus for change with our guests. Summary: A Life Coach Assistant is an entry-level position designed to introduce new Life Coach team members to WSM’s model of coaching guests towards sustainable restoration. A Life Coach Assistant is a developmental position with potential for growth and promotion on the Life Coach team or at WSM as a whole. As a Life Coach Assistant demonstrates maturity and capacity, a Life Coach Supervisor may assign additional Life Coaching responsibilities to further their professional development and growth. A Life Coach Assistant will assist staff with providing accountability and empowerment for guests to reach their self-identified goals. A Life Coach Assistant will work cooperatively with a team of Residential Life and Community Resources staff to actively participate in a safe and healing environment and uphold the mission, vision, purpose, and core values of WSM. Core Life Coach team functions: Uphold WSM’s mission Offer radical hospitality Practice presence ministry Build safe relationships Provide accountability and empower guests Connect guests to internal WSM resource teams Ensure campus safety This position is scheduled for 3:00-11:30 PM, shift differential eligible, and weekend rotation.

Requirements

Willing to sign Water Street Mission’s Statement of Faith.
A current and active member and/or regular attendee of a local church.
Able to fully support Water Street Mission’s core values and ministry philosophy.
Competency in Microsoft Office products required.
Ability to work with a database (ex: Salesforce) is essential.

Nice To Haves

Associate’s degree in human services or related field preferred, although candidates with relevant professional training, life experience, and education may also be considered.
Minimum of 1 years’ experience at organization(s) serving marginalized populations and/or in the areas of mental health, trauma, or addictions recovery preferred.
Bilingual English-Spanish strongly preferred.

Responsibilities

Share the Good News of Jesus Christ in words and actions with people we serve, communicating hope and dignity.
Walk alongside fellow WSM staff in Christian community as we journey toward maturity.
Encourage restoration in the lives of coworkers and guests, recognizing we are each restored by God to become restorers.
Work in full coordination with other WSM staff at all times to identify, report and respond appropriately to any potential threats to the safety and wellbeing of guests.
Embody, encourage, and cultivate WSM culture, purpose, mission and values in words and actions.
Minister to guests, reflecting God’s love for each individual, through a non-judgmental, grace-filled relationship.
Work every other weekend.
Work holidays as assigned in the staff rotation.
Be present in and manage all assigned areas of campus (shelter and/or Residential).
Assist with incident management and de-escalation of situations on campus.
Assist Life Coaches and Senior Life Coaches.
Assist with weekly room checks.
Perform breathalyzer drug tests, as directed or needed.
Have follow-up conversations with guests.
Assist with moving and orienting new guests to shelter or Residential.
Assist Dorm Monitors to ensure rooms are prepped and welcoming for new guests.
Manage and stock supplies for assigned areas on campus.
Maintain cleanliness and tidiness of assigned areas on campus.
Monitor and manage guests in Providence Day Shelter during chapel times.
Assist with facilitating Overview of Residential groups in Providence Day/Night Shelter.
Observe Life Coaches and shelter guests’ conversations during Residential Program Application meetings.
Cover the Dining Hall during mealtimes, including scanning guests in/out.
Assist with overseeing guest task assignments (Customer Service Representatives) for showers and laundry.
Keep all bulletin boards, digital announcements, and notices/postings current and tidy.
Maintain accurate guest information, including reporting and data management.
Attend all required meetings and trainings, such as Multidisciplinary Team, Life Coach Team meeting, All-Staff meetings, off-site trainings, and others.
Answer Access Center cell phone as assigned.
Perform all other duties as assigned.