Life Claims & Variable Annuity Sr Spec

Northwestern Mutual-posted 9 months ago
$56,140 - $104,260/Yr
Full-time • Mid Level
Insurance Carriers and Related Activities
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The Life Claims & Annuity Sr. Specialist is responsible for assessing and making decisions on variable/portfolio death claims, death under income plan, variable/fixed annuity, and Northwestern Access Fund accounts. This role involves partnering with the contestable team on variable contestable claims, ensuring compliance with a $2M signature authority limit, and involves analyzing various documents such as death certificates, claim forms, legal documentation. Additionally, the specialist conducts routine reviews claims in accordance with contract language and state laws.

  • Make fair, accurate, and timely decisions on variable/portfolio death claims, death under Income plans, variable/fixed annuities, and Northwestern Mutual Access Fund accounts.
  • Maintain compliance with a $2M signature authority limit.
  • Examine claim information obtained, including beneficiary data, policy values, policy status, and analyze information received during the claim review process.
  • Research and evaluate solutions to arising situations and resolve concerns as needed.
  • Deviate from procedures to handle unique situations effectively.
  • Exhibit empathy, professionalism, and tact in all interactions, especially when handling sensitive or contentious claims.
  • Provide exceptional customer service to policyholders, beneficiaries, and financial advisers.
  • Communicate claims decisions to beneficiaries and other parties clearly and sensitively.
  • Manage phone and transactional responsibilities while demonstrating a strong commitment to confidentiality.
  • Maintain organization, accuracy, and timeliness in individual case management systems.
  • Maintain production and claim quality standards to ensure efficiency and accuracy.
  • Participate in continuous improvement initiatives to enhance claims handling processes.
  • Assist with special projects and initiatives as needed to support the business.
  • Embrace new technology and serve as an advocate by educating beneficiaries and field representatives.
  • Bachelor's degree or an equivalent combination of education and progressively responsible work experience.
  • Series 6 FINRA License is required or obtained within 6 months of hire.
  • Previous experience in claims, income plan, or annuity preferred.
  • High degree of accuracy in handling detailed technical work.
  • Self-motivated with proven responsibility for work results and group goals.
  • Technically savvy with the ability to toggle between multiple applications and computer monitors simultaneously.
  • Strong organizational skills, able to independently prioritize to meet deadlines.
  • Exhibits empathy and strong client focus, with excellent customer service skills.
  • Excellent communication skills (both verbal and written) to include the proven ability to negotiate.
  • Leadership and decision-making skills, to include the abilities to evaluate/identify, diagnose and implement decisions/solutions.
  • Adaptive Communication (Intermediate)
  • Attention to Detail (Advanced)
  • Customer Centricity (Intermediate)
  • Decision Making (Intermediate)
  • Analytical Thinking (Advanced)
  • Empathetic Communication (Intermediate)
  • Prioritization (Intermediate)
  • Claims Acumen (Intermediate)
  • Annuity Product Knowledge (Intermediate)
  • Competitive salary range from $56,140.00 to $104,260.00 based on geographic-specific salary structure.
  • Opportunities for career growth and development.
  • Supportive and inclusive workplace culture.
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