Life Claims - Associate Customer Service Representative
About The Position
At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we’re looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person®. If you’re ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow. Our Life Claims department is currently seeking an Associate Customer Service Representative to provide excellent claims and customer service support to beneficiaries, claim processors and other departments. You will communicate and correspond with policyholders, agents, claimants, attorneys and others to provide information needed to support claim processing and claim resolution.
Requirements
- exceptional verbal and written communication skills
- competency in Microsoft Office software
- ability to work independently
- ability to effectively manage time and meet deadlines
- capable of working with and supporting claim processors and team members
- strong attention to detail
- customer service knowledge
- willingness to pursue industry designations
- a high school diploma
Nice To Haves
- experience with LifePro (preferred)
- life insurance, annuity and disability product knowledge (preferred)
Responsibilities
- answer telephone inquiries regarding new, pending and settled claims
- communicate with policyholders, claimants, beneficiaries, and others regarding claim requirements or claim status
- prepare and mail letters to claimants
- verify data and enter information into policy administration system
- validate reinsurance information and notify reinsurers of new claims
- refer claim related questions, where appropriate, to claim processors
- distribute mail and create and assign tasks to claim processors
- manage lost policy searches received via email and mail
- order medical records for life and disability claims
- pay medical and legal expenses for claims
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
