LIFE Center Service Representative

Southern Ohio Medical Center-posted 11 months ago
Portsmouth, OH
501-1,000 employees
Hospitals
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The LIFE Center Service Representative works under the supervision of the Wellness Operations Manager. The primary job function is to perform the duties necessary to meet the member's needs, which includes enrolling new members and assisting current members with their queries. Responsibilities include greeting members and users of the gym at reception, checking in members, verifying memberships, registering prospective members, and guiding them to the correct person. The position also involves providing assistance to members regarding gym operations and policies, as well as performing various administrative duties. Additionally, the representative is responsible for the cleanliness and appearance of the fitness facility.

  • Provides outstanding customer service by making at least one contact with person entering the facility.
  • Performs basic front desk duties including answering phones and processing member check-ins and transactions.
  • Balances transaction and cash drawer at end of shift or day.
  • Works with Wellness Operations Manager and other staff members to maintain accurate and up to date files on members.
  • Demonstrates the ability to properly use and instruct members in the use of strength training equipment.
  • Demonstrates the ability to properly use and instruct members in the use of cardiovascular equipment.
  • Maintains safe workout environment by keeping fitness area free of clutter and enforcing facility safety rules for members.
  • Maintains facility appearance daily by performing daily assignments as instructed on facility cleaning logs.
  • Performs opening and closing duties of facility making sure all computers, TV's equipment, alarms, and lights are on/off and locker rooms are prepared for clients.
  • Keeps locker rooms soap and washcloths stocked, soiled linen carts emptied and floors clear.
  • Verifies insurance benefits and obtains proper authorization and certification to ensure proper enrollment into qualifying insurance programs.
  • Demonstrates ability to troubleshoot member accounts.
  • Maintains responsibility for correct payment information.
  • Completes opening and closing financial reports.
  • Works with the manager and other staff members to maintain accurately and up-to-date files on members in electronic records.
  • Demonstrates knowledge of LIFE Center supplements, products, and apparel.
  • Performs supplement, product, and apparel sales.
  • Performs routine registration of new members - ensuring member information is updated including address changes and insurance updates.
  • Collects member payments and maintain a balanced cash drawer.
  • Assists in the coordination of services for members in collaboration with personal trainers and group fitness instructors.
  • Maintains the ability to direct members and community members to outpatient rehab and cardiac rehab.
  • Performs monthly locker audits.
  • Basic literacy skills plus the ability to perform basic math calculations to accurately handle money required.
  • BLS required within 90 days of hire.
  • Customer service experience and computer and/or database experience preferred.
  • Previous experience in a fitness setting preferred.
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