Life Care Coordinator

Harbor's Edge Continuing Care Retirement Community•Norfolk, VA

About The Position

Harbor’s Edge, a premier 5-star, resort-style Continuing Care Retirement Community (CCRC) is located alongside the beautiful Elizabeth River in Norfolk, VA. Our Community consists of 300 Independent Living Residential Units, 33-bed (Medicare/private) Skilled Nursing Healthcare Unit, 40-bed Assisted Living Unit, and 34-bed Memory Support Unit. Harbor’s Edge has been honored by U.S. News & World Report’s Best Senior Living Program as a 2025 “Best” in multiple categories, including Independent Living – Activities & Enrichment, Feels Like Home, and Food & Dining. Additionally, our Community has also been recognized as a “Best” senior living community. We are seeking a highly qualified, full-time Life Care Coordinator to support the delivery of excellent resident care. The ideal candidate has senior living experience (e.g., long-term care, assisted living, memory support) and a passion for serving older adults. The Life Care Coordinator serves as the primary liaison for Residential Living and Assisted Living/Memory Support residents and their families, providing psychosocial support during transitions, coordinating social service interventions, and facilitating movement across the continuum of care. This role ensures the protection of resident rights in all aspects of living, decision-making, and care, and serves as the Fair Housing Act Compliance Officer by documenting and facilitating reasonable accommodation requests from residents or families.

Requirements

High school diploma or equivalent required; bachelor’s degree in Social Work, Human Services, or a related field preferred
Minimum of 3 - 5 years of experience in senior living, social services, healthcare, or a related setting
Experience working with older adults in long-term care, assisted living, memory support, or similar environments
Knowledge of comprehensive case management and care coordination across a continuum of care
Working knowledge of federal and state regulations related to long-term care, assisted living, resident rights, and personal care services
Strong advocacy skills with the ability to support residents and families during transitions and psychosocial challenges
Excellent written and verbal communication, interpersonal, and public speaking skills
Strong organizational, documentation, and time-management abilities with attention to detail
Ability to work independently while collaborating effectively with interdisciplinary teams
Demonstrated professionalism, integrity, discretion, and commitment to resident confidentiality (HIPAA compliance)
Ability to handle sensitive situations with patience, compassion, and sound judgment
Proficiency in computer applications, including MS Word, Excel, and electronic medical records
Ability to represent the organization to external agencies, healthcare providers, and community resources
Capacity to manage multiple priorities in a fast-paced environment while maintaining a resident-centered approach

Responsibilities

Complete comprehensive social service histories and psychosocial assessments for new admissions.
Provide education to residents and families regarding Advance Directives and Resident Rights, including assistance with document completion as needed.
Assess, document, and address residents’ social, psychological, and emotional needs through individualized psychosocial care plans and supportive programs, including formal support groups.
Establish collaborative relationships with residents and families; provide counseling, mediation, and support to address complex psychosocial challenges and support care planning and service coordination.
Assess residents’ short- and long-term needs and coordinate services, including facilitating Level of Care team meetings to ensure appropriate placement across the continuum of care.
Advocate for residents by assisting with healthcare and community service navigation and facilitating transitions across the continuum of care.
Serve as the Community Fair Housing Act Compliance Officer, ensuring compliance and assisting with reasonable accommodations.
Conduct timely, objective investigations of resident, family, property, and assigned community complaints, ensuring thorough documentation, follow-up, and resolution.
Coordinate hospice referrals in collaboration with the Health & Wellness Clinic and Health Services Administrator.
Plan and facilitate Transition Education Sessions to promote understanding of services, care levels, and transition processes.
Develop and implement comprehensive programs for Residential and Assisted Living residents through partnerships with community organizations.
Participate in new employee orientation and educate staff on resident rights and the prevention, recognition, and reporting of abuse, neglect, and mistreatment.