Life - Associate Customer Service Representative

Cincinnati Financial • Fairfield, OH

234d • $18 - $19 • Remote

About The Position

Make a difference with a career in insurance. At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we're looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Your talents will help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person®. If you're ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow. The Cincinnati Life Insurance Company is seeking associate customer service representatives to contribute to our mission of innovating and creating a superior customer experience. This position is based at our Headquarters in Fairfield, Ohio. Once in-office training is complete, hybrid work options may be available, empowering associates to work from home several days a week. Associate customer service representatives play a key role in our company's long-term success by providing exceptional service, problem resolution, and operations and administrative support to our policyholders and field representatives.

Requirements

• High school education
• One to two years of experience in a customer service focused role
• Effective critical thinking and problem-solving skills
• Strong verbal and written communication skills
• Commitment to driving an industry-leading customer service experience
• Comfort navigating across multiple technology platforms
• Ability to work effectively within a fast-paced team environment
• Willingness to pursue continuing education, such as accredited insurance classes and exams (ex. LOMA) and MAPS certification

Responsibilities

• Provide outstanding customer service
• Handle 50-60 incoming calls daily with ease
• Process changes on existing insurance policies, including policy changes, conversions, reinstatements and exchanges
• Process trades, withdrawals, loans, electronic fund transfers and registration changes on existing contracts
• Communicate effectively with team members, internal customers and management to coordinate case work and resolve processing issues
• Participate and contribute to team meetings or special tasks and assignments

Benefits

• Annual cash bonus eligibility
• Hybrid work options after training
• Tools and training to be successful in the insurance industry

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED