Asset & Wealth Management, Wealth Strategies Group, Life Analyst - Albany

Goldman Sachs • Albany, NY

2d

About The Position

The Wealth Strategies Group Client Support Analyst serves Ayco clients, Account
Managers teams and as the point of contact for life insurance underwriting
process.
The Wealth Strategies Group Client Support Analyst works
conversationally with our clients to answer questions and assist clients with
the underwriting process of insurance products. They are required to work
across multiple products while adhering to all policies and procedures
including, but not limited to, quality, client service, information security,
and compliance.

Requirements

• Bachelor’s degree preferred
• Ability to deliver superior client service to internal and external clients
• Ability to work flexible hours to support the needs of the business
• Excellent interpersonal and communication skills with a desire and ability to work and lead in a team environment
• Strong organizational, communication, leadership, interpersonal and time management skills
• Keen attention to detail
• Technology savvy and creative thinker
• Excellent judgment with a focus on client service
• Self-motivated with strong ability to problem solve in a fast-pace environment
• Working knowledge of certain Microsoft products including Word, PowerPoint, and Outlook and Adobe.

Responsibilities

• Work cooperatively with clients to identify and resolve issues and concerns identified.
• Collect, analyze, and offer solutions to client requests through calls and emails.
• Document all service efforts in accordance with established procedures and compliance policies
• Communicate professionally and regularly with leadership and peers on status of open client engagements and escalations in accordance with established standards
• Work with internal teams to root cause recurrent issues and make recommendations for improvement
• Cultivate a service environment targeted towards enhancing the client experience
• Analyzing and problem solving, both independently and with the team
• Accuracy in the entry of data in to multiple systems
• Provide ongoing feedback to the team regarding quality service, training, and coaching to increase the effectiveness client experience.
• Apply business judgment to identify unusual or suspicious activities and escalate issues as appropriate.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees