Lieutenant

Monroe Ambulance • City of Rochester, NY

14d • $30 - $33

About The Position

For 50 years, Monroe Ambulance has served our community with Quality, Compassion, and Integrity—values that define not only how we care for our patients, but also how we care for our people. As a second-generation, family-led organization, we are deeply committed to being an employer of choice, fostering an environment where every employee feels known, valued, and supported to do their best work. Join our team! Monroe Ambulance is seeking a full time over night Lieutenant (Paramedic preferred) to join our growing team of frontline staff. Why Monroe The compensation range for this position is $30.00 - $33.00 hourly, representing our good faith and reasonable estimate of the potential compensation at the time of posting. Actual compensation will be determined based on various factors, including the candidate's qualifications, experience, and skill set. Overnight schedule provides a $3.00 shift differential on top of the pay rate listed above. Preferred New York State Paramedic certification Must be willing to work the hours needed to fill open schedules Comprehensive health, dental, and vision options (including 100% company-paid HDHP plan). 401(k) with company match. Generous paid time off and holidays. Position Overview Lieutenants ensure that high quality patient care, safety protocols, positive organizational culture, and documentation standards are upheld by the team of care providers on the shift they oversee. Lieutenants report a daily update to the on-duty Captain giving an overview of the shift in these areas and identifying improvement opportunities when recognized. The Lieutenants behave in a manner that represents the core values of the organization and promotes a positive culture for the crews and co-workers. Outlined below are key categories with responsibilities Lieutenants are accountable for in fulfilling the company’s purpose: Patient Care Remains available to respond to critical calls to assist crews with patient care as needed, providing coaching to front line staff as needed Ensures direct patient care providers are adhering to NYS and regional protocols/care bundles based on nature of illness and injury (injuries) Coordinates restock of supplies and replacement of equipment when necessary Monitors for, coordinates, and respond to incidents when additional resources are appropriate Safety Conducts themselves with focus on safety for self, patient, teammates and the public Keeps current with drive-cam events, responding in real-time Conducts in-field safety audits to ensure providers are adhering to Monroe’s safety protocols, providing real-time feedback/education to providers Investigates any accidents/injuries/incidents that are reported during the shift, submitted to the captain upon completion Team Represents the company, internally and externally, in a professional manner at all times Is prompt and ready for service at shift of start, in proper uniform, well groomed, clear-headed - setting the example for other team-members Remains visible on the road, available to back up crews on critical incidents, be available to cover crew lunches or end of shift times Rounds with patient care crews on daily basis: Ensure they feel valued Communicate company updates In-service new policies Monitor mental health Ensure adherence to uniform standards Solicit feedback (equipment, suggestions, complaints, dissatisfiers) Checks in with the communication center at the start of shift to communicate the plan for the day; ensures constant communication throughout their shift Ensures compliance with the SSMP or directs the communications center to deviate as needed and when appropriate Proactively manages the experience of all crews on their shift for lunches and can return with enough time to complete EOS duties Ensures crews end-of-shift duties are completed Embody Monroe Ambulance’s Code of Conduct to encourage adoption by providers Collaborates with fellow on-duty lieutenants to assign tasks for the shift, ensuring no duplication of efforts Promote a culture of teamwork by demonstrating flexibility and readiness to undertake additional tasks as required Documentation Keeps the schedule updated throughout the day with changes due staffing changes Keeps the vehicle lineup and the vehicle status board updated Ensures 100% check-sheet compliance by on duty crews Ensures that trucks are assigned to every unit on the schedule and makes updates as needed Reviews list of incomplete charts at start of shift and reminds on-duty employees to complete them by the end of their shift Ensures completion of all requested incident reports, vehicle problem reports, and CPS reports are completely by employees during the shift Completes and submits in-field safety audit forms for each employee audited by the end of their shift Completes and submits employee interaction forms for each employee audited by the end of their shift Completes and submit all investigation reports for all incidents during their shift

Requirements

• Team-oriented, and ability to identify such in others
• Ability to inspire collaboration throughout their environment
• Communicate verbally and orally effectively in a professional manner
• Interpret oral, written and diagnostic from instructions
• Ability to thrive under pressure and competing priorities
• Exercise rational judgment and remain calm in high stress situations
• Ability to interview and accurately document incidents and feedback with understanding of legal ramifications
• Use good judgment and remain calm in high stress situations
• NIMS 100, 200, 700, 800 (300 within one year of appointment)

Nice To Haves

• Preferred New York State Paramedic certification
• Must be willing to work the hours needed to fill open schedules

Responsibilities

• Remains available to respond to critical calls to assist crews with patient care as needed, providing coaching to front line staff as needed
• Ensures direct patient care providers are adhering to NYS and regional protocols/care bundles based on nature of illness and injury (injuries)
• Coordinates restock of supplies and replacement of equipment when necessary
• Monitors for, coordinates, and respond to incidents when additional resources are appropriate
• Conducts themselves with focus on safety for self, patient, teammates and the public
• Keeps current with drive-cam events, responding in real-time
• Conducts in-field safety audits to ensure providers are adhering to Monroe’s safety protocols, providing real-time feedback/education to providers
• Investigates any accidents/injuries/incidents that are reported during the shift, submitted to the captain upon completion
• Represents the company, internally and externally, in a professional manner at all times
• Is prompt and ready for service at shift of start, in proper uniform, well groomed, clear-headed - setting the example for other team-members
• Remains visible on the road, available to back up crews on critical incidents, be available to cover crew lunches or end of shift times
• Rounds with patient care crews on daily basis:
• Ensure they feel valued
• Communicate company updates
• In-service new policies
• Monitor mental health
• Ensure adherence to uniform standards
• Solicit feedback (equipment, suggestions, complaints, dissatisfiers)
• Checks in with the communication center at the start of shift to communicate the plan for the day; ensures constant communication throughout their shift
• Ensures compliance with the SSMP or directs the communications center to deviate as needed and when appropriate
• Proactively manages the experience of all crews on their shift for lunches and can return with enough time to complete EOS duties
• Ensures crews end-of-shift duties are completed
• Embody Monroe Ambulance’s Code of Conduct to encourage adoption by providers
• Collaborates with fellow on-duty lieutenants to assign tasks for the shift, ensuring no duplication of efforts
• Promote a culture of teamwork by demonstrating flexibility and readiness to undertake additional tasks as required
• Keeps the schedule updated throughout the day with changes due staffing changes
• Keeps the vehicle lineup and the vehicle status board updated
• Ensures 100% check-sheet compliance by on duty crews
• Ensures that trucks are assigned to every unit on the schedule and makes updates as needed
• Reviews list of incomplete charts at start of shift and reminds on-duty employees to complete them by the end of their shift
• Ensures completion of all requested incident reports, vehicle problem reports, and CPS reports are completely by employees during the shift
• Completes and submits in-field safety audit forms for each employee audited by the end of their shift
• Completes and submits employee interaction forms for each employee audited by the end of their shift
• Completes and submit all investigation reports for all incidents during their shift

Benefits

• Comprehensive health, dental, and vision options (including 100% company-paid HDHP plan).
• 401(k) with company match.
• Generous paid time off and holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees