Lien Specialist HYBRID

Republic Services

75d • $18 - $28

About The Position

The Lien Specialist is responsible for responding to all residential customer calls regarding accounts in a lien status, delinquency notices, past due bills, payment arrangements and complaints (which may be complex in nature). Under the supervision of the Lien Supervisor, the Lien Specialist works to deliver the highest level of quality customer service to the Company’s customers to ensure that their concerns are addressed.

Requirements

• 2 years of experience in collections.
• High School diploma or GED.
• Minimum of 2 years of call center experience.

Nice To Haves

• Bilingual in English/Spanish.

Responsibilities

• Addresses moderately complex customer complaints.
• Responds to customer calls on a variety of issues, including delinquency notices, past due bills, and payment arrangements.
• Exceeds customer service expectations when responding to customer calls.
• Interprets and effectively communicates county ordinance and account history to customers.
• Researches and effectively utilizes information regarding ownership history of properties.
• Works with third party collection companies via telephone and email.
• Prepares required legal papers for recording.
• Monitors payment programs.
• Returns all internal/external calls, emails and faxes in a timely manner.
• Logs information about customer service interactions into systems; updates in a timely and accurate manner.
• Performs other job-related duties as assigned or apparent.

Benefits

• Comprehensive medical benefits coverage.
• Dental plans and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• 401(k) plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees