Licensing Technician (Public Service Representative 4)

Board Of Nursing • Portland, OR

284d • $4,207 - $5,842

About The Position

The Oregon State Board of Nursing (OSBN), with the help of its staff, interprets the Oregon Nurse Practice Act, evaluates and approves nursing education and nursing assistant training programs, issues licenses and renewals, investigates complaints and takes disciplinary action against licensees who violate the Oregon Nurse Practice Act. OSBN also maintains the nursing assistant registry and administers competency evaluations for nursing assistants and provides testimony to the legislature and other organizations as needed. Licensing Technician (Public Services Representative 4) **Two Positions Available** Imagine an opportunity where you join a team of passionate professionals who play a critical role in upholding OSBN's mission to protect the public through regulatory excellence and promoting the wellness of our nursing professionals as well as fulfilling our vision of a safe and healthy Oregon promoted through a healthy and diverse nursing workforce. OSBN is looking for individuals who are excited to join an agency that is focused on creating a culture of respect for both the public and our nursing professionals. Are you the type of person who believes providing excellent customer service not only builds, but sustains a culture of respect? If you answered "yes" then we may just be the organization you're looking for, and you may just be the employee we're looking for! We are proud to be an Equal Opportunity Employer. We are actively working to build an equitable agency free of racism, discrimination, and bias. We believe that teams in which everyone can show up as their full authentic self are key to creating a thriving workforce that can better serve communities. We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to apply.

Requirements

• Three years of experience performing public contact and/or customer service duties comparable to the work of a Public Service Representative.
• At least two years of this experience must include dealing with the public in-person or by phone providing information about services and programs; explaining rules, programs and procedures; and/or providing assistance, explaining requirements and gaining compliance.

Nice To Haves

• Skill in researching a variety of sources and analyzing information in order to clarify issues and resolve problems for the public.
• Skill in using Microsoft 365 Suite (Bonus if you REALLY enjoy using SmartSheets and LOVE SharePoint!).
• Previous experience using specialized reference materials such as laws, policies, statutes to perform one or more job duties.
• Skill in communicating with persons of diverse points of view, backgrounds and experiences in an effort to create a more inclusive, customer-focused (internal AND external) environment.

Responsibilities

• Evaluate applications and corresponding documents to determine licensure and certification eligibility for nursing professionals throughout the state of Oregon and for those nursing professionals wishing to obtain licensure in Oregon.
• Perform research regarding other states' rules or requirements as part of the application evaluation process as necessary.
• Issue licenses and renewals in compliance with agency and department processes and procedures and in accordance with the NPA.
• Perform independent research to interpret and apply laws and rules to the licensure and certification application process as well as other departmental processes and procedures (as applicable).
• Create and enter application and corresponding materials into a database to establish an applicant record for receipt of current and future licensure and certification fees.
• Crosstrain with other department staff in processing, organizing, filing, obtaining supporting documentation and entering, or updating data of a variety of different licensure and certification applications.
• Explain and clarify specific requirements, rules and laws governing licensure and certification of an applicant in the state of Oregon.
• Interpret Oregon Nurse Practice Act (NPA).
• Promote knowledge and awareness about the license verification website, the agency website, online services and written materials.
• Provide instructions and resources for completing the licensing application and the submission process.
• Explain the steps required to complete the licensing, certification and criminal background check process.
• Other duties as assigned.

Benefits

• Rewarding work in a productive and creative environment
• Colleagues who are passionate about public service
• Flexibility- Once the incumbent has gained the proficiency to perform work independently, this position is eligible for hybrid work, however, regular, scheduled office hours are also required.
• Work/life balance, including 11 paid holidays a year and a competitive benefits package
• Advancement and learning opportunities that will help grow your career with the State of Oregon

What This Job Offers

• Industry: Administration of Economic Programs