Licensing Representative - NSI Licensing Support

Nationwide•Grandview Heights, OH

8h•Hybrid

About The Position

Are you passionate about being part of a team at a Fortune 100 company with nearly $70 billion in annual sales that delivers extraordinary care to help individuals and businesses prepare for and protect their future? If so, then Nationwide Financial could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. The Licensing Representative will serve as a licensing subject matter expert (SME) and the primary point of contact between the NSI (Nationwide Specialty Insurance) team and NF Licensing, ensuring accurate, compliant, and timely execution of producer appointments and terminations across multiple systems. Managing appointments and contracts with independent and channel partners is essential work at Nationwide. As the “front door” for agents, we enable them write business for our companies. We value associates who provide outstanding service, accurate and complete work and follow and challenge, when necessary, our processes. If you are always looking for improvement opportunities, can thrive in a constantly evolving environment that provide lots of exposure and ways to learn and grow, we want to know more about you! As a Representative, Licensing Technician you will be responsible for processing applications, registrations, contracting, appointment renewals and cancellations, and maintenance requests. We'll count on you to ensure we are adhering to state, federal, and internal compliance regulations.

Requirements

High school diploma or comparable diploma required.
Typically, 1 year of licensing or related industry experience in licensing, registration, or in a technical position with the SEC, IRS, state insurance department, or compliance.
Developing knowledge of procedures related to license processing and regulatory requirements.
Familiarity with licensing terminology.
Ability to effectively operate a personal computer with related business and licensing software.
Familiarity with Microsoft 365 applications.
Oral and written communication skills for contact with agents, brokers, management, field sales and regulatory agencies.
Ability to interpret and adhere to licensing regulations.

Nice To Haves

Industry related coursework preferred.
Depending on business unit supported, may be required to be fingerprinted, pass an FBI background check and be associated with Nationwide Securities, LLC as a non-registered individual if not already FINRA registered.

Responsibilities

Act as the licensing subject matter expert for appointment and termination processes, providing guidance to NSI and related stakeholders on state regulations, internal policies, and system requirements.
Serve as the primary liaison between NSI and NF Licensing, facilitating clear communication, issue resolution, and process alignment related to licensing appointments and terminations.
Ensure appointments are executed in accordance with state insurance regulations, company policies, and carrier requirements.
Accurately update licensing systems to reflect appointment status changes, terminations, reinstatements, and related record updates.
Coordinate and reconcile appointment data across systems to ensure consistency, accuracy, and audit readiness.
Communicate status updates, issues, and resolutions effectively with NSI and other internal stakeholders.
Support periodic audits, reconciliations, and reporting related to appointments and terminations.
Maintain detailed documentation to ensure traceability and compliance with regulatory and operational standards.
Reviews and processes applications, registrations, and/or appointments and maintenance requests consistent with approved standards and practices accurately and in a timely manner; and for multiple distribution channels.
Implements customary changes in insurance licensing requirements based on changes in laws, regulations, or company policies.
Maintains and updates regulatory related information, files across multiple distribution channels.
Maintains databases and related background information and files for assigned states, operation, and/or distribution channel.
Receives incoming calls and requests from internal and external customers and responds in a manner that provides an outstanding customer experience.
Advises and educates customers on the licensing requirements and registration process, furnishing materials, and submitting forms and fees to state department of insurance and/or other regulatory agencies.
Assists in reviewing, analyzing and interpreting licensing laws and regulations.
Interacts with customers to resolve not in good order issues.
Serves as liaison between licensing and key internal and external customers in regards to license issues.
Provides related customer service to internal and external departments to ensure that all applications are processed correctly and in a timely manner.
Meets standards of work set for the business unit, including quality assurance goals.
May perform other responsibilities as assigned.

Benefits

medical/dental/vision
life insurance
short and long term disability coverage
paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
nine paid holidays
8 hours of Lifetime paid time off
8 hours of Unity Day paid time off
401(k) with company match
company-paid pension plan
business casual attire