Licensing & Communications CSR
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About The Position
Serve as Licensing and Communications Coordinator / Customer Service Rep for the Research Center for Children, Youth, and Families (RCCYF), publisher of social and behavior assessment tools known as the Achenbach System of Empirically Based Assessment (ASEBA). Contribute substantively to the RCCYF's nonprofit mission by providing licensing coordination, communications development, and customer service. Creatively produce an annual catalog using desktop publishing software. Maintain dynamic website (www.aseba.org) and create enhanced product images for an e-commerce site. Edit ASEBA manuals, guides, and assessment forms for publication. Prepare and tailor license agreements from standard templates for mental health care providers and researchers licensing the use of ASEBA products. Communicate with applicants, generate invoices, track status of signatures and customer payments from initial license application through full execution of license agreement. Field questions and requests from customers and authorized distributors and provide responsive, thorough, and timely replies by e-mail and phone. Process sales orders through the A/R system and fulfill orders as part of small, cross-functional customer service team. Pay bills, write checks, and prepare bank deposits, in a backup capacity.
