Licensing Assistant

State of Kansas-posted 3 months ago

Full-time

Shawnee, KS

Executive, Legislative, and Other General Government Support

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The Kansas Real Estate Commission is seeking a full-time administrative assistant to support the commission's operations. The position is classified as unclassified and is open to anyone. The work schedule is from 8 am to 4:30 pm, Monday through Friday, and the role is based in Shawnee County. The position is eligible for benefits and has a salary of $19 per hour.

Assist with scheduling hotel reservations, parking reservations, and travel expenses for commission members.
Prepare commission meeting and investigative team packets for distribution.
Prepare conference room for events such as commission meetings, courses, and staff meetings.
Ensure conference room technology is updated and functional.
Operate cameras and manage participants during virtual meetings.
Take minutes during commission meetings for review by education/licensing director.
Monitor doorbell and manage access per office policy.
Greet and direct guests to the conference room when open to the public.
Assist with licensing process criteria under supervision of education/licensing director.
Process license applications, affiliation changes, supervising broker changes, and requests to open/close companies.
Contact applicant or licensee for missing items.
Update record to reflect receipt of documents and fees.
Assist executive director with compiling data for required reports.
Complete technical tasks in human resource areas such as new employee orientation and personnel record management.
Review and prepare documents for open records requests.
Reconcile rapback records when needed.
Assist with licensing record checks when needed.
Respond to and file broker co-op agreements.
Compare data contained in a variety of financial records to identify and resolve errors or discrepancies.
Make recommendations for improvement to administrative procedures.
Answer phones and triage incoming calls to appropriate staff.
Monitor KREC inbox and provide technical support for basic Accela-related questions.
Triage other emails to appropriate staff.
Receive and process mail.
Ensure voicemails are returned and update the call handler as needed.
Monitor trends in frequently asked questions and make recommendations for changes/clarification.
Participate in education/licensing department meetings and professional development opportunities.
Communicate frequently with education/licensing staff and director regarding work schedule and availability.
Submit license verification and disciplinary action data to ARELLO.
Perform other duties as assigned by supervisor.

High School Diploma or GED; Associates or bachelor's degree preferred.
Communication and accounting courses or seminars.
Two years of experience in customer service.
Experience using Microsoft Office and Adobe applications is preferred.
Experience with licensing platforms is preferred.

Exceptional verbal and written communication skills.
Ability to interpret, apply and explain operational rules, regulations, policies and procedures.
Great customer service skills.
Ability to pivot between multiple tasks.
Experience with technology and ability to explain technical processes to an end user.
Ability to critically evaluate problems and make decisions.
Knowledge of the agency structure, objectives, and license law.

Comprehensive medical, mental, dental, vision, and additional coverage.
Sick & Vacation leave.
Work-Life Balance programs: parental leave, military leave, jury leave, funeral leave.
Paid State Holidays (designated by the Governor annually).
Fitness Centers in select locations.
Employee discounts with the STAR Program.
Retirement and deferred compensation programs.

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