Licensing and Credentialing Program Manager

9amHealth

2d • $115,000

About The Position

The Licensing & Credentialing Program Manager ensures our clinicians are always ready and authorized to provide care. You’ll own the processes that keep our clinicians properly licensed, credentialed, and compliant across states, including managing collaboration practice agreements (CPAs) between physicians and advanced practice providers. This role is ideal for someone who thrives on detail, compliance, and operational efficiency, someone who understands how to navigate healthcare regulations while enabling clinicians to focus on care delivery. You’ll be a key operational link between our Clinical, Operations, Legal, and People teams. This role will report directly to VP of Operations.

Requirements

• 4+ years of experience managing licensing, credentialing, or compliance in a healthcare or telehealth setting.
• Deep understanding of multi state licensing and regulatory requirements for clinicians (NPs, PAs, MDs, PharmDs).
• Proven ability to build organized systems for tracking credentials and renewals.
• Experience working with credentialing databases.
• Strong project management and communication skills.
• High attention to detail and accountability for compliance accuracy.
• Proficiency with Google Workspace and workflow tools

Nice To Haves

• Prior experience scaling multi state licensing for a digital health or telehealth company.
• Familiarity with CPA structures and state collaboration laws.
• Experience managing external vendors or credentialing services.
• Startup or high-growth company experience.

Responsibilities

• Licensing & Credentialing Operations
• Create, scale, and manage processes to oversee new state licenses, renewals, and credentialing with payers as needed.
• Liaise with a dedicated vendor to manage end to end processes for initial and renewal licensing of physicians, NPs, PAs, and pharmacists.
• Maintain accurate tracking of all state licenses, DEA registrations, and expiration timelines.
• Oversee credentialing workflows for payers, vendors, and partner platforms.
• Build and maintain internal databases or dashboards to track clinician status and coverage across all states.
• Maintain regulatory compliance by proactively flagging upcoming expirations and changes in state requirements and escalating to Clinical, Human Resources, and Compliance Partners.
• Collaboration Practice Agreement (CPA) Management
• Own all CPA documentation, execution, and renewals across state lines.
• Liaise with a dedicated vendor to ensure every APP has an active collaborating physician per state-specific rules.
• Partner with Clinical Leadership and Legal to maintain compliance with evolving state requirements.
• Proactively identify upcoming CPA expirations and renewals to avoid disruptions.
• Clinician Onboarding Management
• Manage initial license and credentialing setup, where applicable
• Account provisioning, tech setup, and platform orientation
• Scheduling with team members for live training
• Process Improvement & Systems Management
• Evaluate current tools and identify automation or efficiency opportunities (e.g., licensing tracking software).
• Collaborate with People Ops and Clinical to streamline onboarding workflows for new clinicians.
• Partner with Compliance to prepare for audits or regulatory reviews.
• Manage relationships with licensing and credentialing vendors to ensure accountability and SLA adherence.
• Cross Functional Partnership
• Serve as the operational point of contact for licensing and credentialing across departments and with credentialing organizations.
• Provide leadership with visibility into clinician coverage, compliance status, and upcoming renewal timelines.
• Collaborate closely with Clinical and Operations leaders to forecast licensing and coverage needs as we expand.

Benefits

• comprehensive benefits package, including health, dental, and vision insurance, along with flexible PTO and work from home options.
• professional development budget and support continuing education

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed