Licensing and Contracting Forms Analyst

Verisk Analytics • Jersey City, NJ

76d • Remote

About The Position

We are seeking a dedicated and skilled Licensing and Contracting Forms Analyst to join our innovative SaaS solution provider. In this role, you will play a crucial part in maintaining our extensive library of insurance licensing and contracting forms, programming data mapping logic, and providing top-notch support to our clients. If you have a knack for problem-solving, exceptional organizational skills, and a customer-focused mindset, we want to hear from you!

Requirements

• Reading/writing XSL/XML Code
• Ability to Interpret Complex Rules
• Insurance industry experience (ideally within Licensing and Contracting).
• Ability to multi-task, prioritize and manage time effectively.
• Proven customer support experience.
• Strong phone and e-mail contact handling skills
• Ability to easily adapt to changing work situations.
• A quiet home work space with fast, reliable internet.

Nice To Haves

• XML/XSL coding experience highly preferred, or the proven ability to learn any coding language
• Licensing and Contracting experience preferred.
• Proven customer service experience.

Responsibilities

• Manage large library of PDF forms with exceptional attention to detail.
• Program data mapping logic into the forms catalog to apply the appropriate data to the correct forms based on complex rules using XSL/XML code language.
• Act as Tier One Support contact for form and data-mapping related updates/issues/questions.
• Effectively manage large amounts of incoming form and data-mapping related support and update requests.
• Resolve form and data-mapping problems by clarifying the customer's need, determining the cause of the problem, selecting and calmly explaining the best solution to solve the problem, and expediting correction or adjustment.
• Troubleshoot and calmly work with end users via phone & remote screen sharing.
• Escalate problems to appropriate individuals within the SuranceBay team.
• Provide timely feedback to the company regarding form and data-mapping failures or customer concerns.
• Maintain a versatile attitude with the ability to work within a small team.

What This Job Offers

• Job Type: Full-time
• Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
• Number of Employees: 5,001-10,000 employees