LICENSED URGENT WALK-IN MANAGER – BPSR

Neighborhood House Association•San Diego, CA

39d

About The Position

The Licensed Urgent Walk-In Manager provides clinical support and coordinates psychosocial screening and services for BPSR clients, and performs other related work including screening, assessment, referral, resource development, transition, and discharge planning. The Licensed Urgent Walk-In Manager supervises the Urgent Walk-In Department including Mental Health Clinicians, Peer Support Specialists, and Masters level interns.

Requirements

Clinical assessment of clients with severe mental illness and substance use disorders, principles and practices of clinical mental health triage and walk in service models; BPSR guidelines and ASAM guidelines, principles of care, and recovery treatment modalities; Brief solution-focused recovery mental health services model; Quality assurance principles and practices
Evaluate and diagnose clients’ mental health condition using the DSM V-TR diagnostic criteria
Current trends and issues in the field of behavioral health care
Evidence-based practices and issues pertaining to psychosocial treatments for SUD, Motivational Interviewing, and Relapse Prevention.
Experience working with a culturally diverse population and knowledge of cultural issues, values, & beliefs of the target population of adults w/ SMI, homelessness, co-occurring disorders, and criminogenic risks and needs, relevant to providing appropriate BPSR program services
Clinical assessment of clients with severe mental illness, counseling theory, and clinical care coordination principles, and best practices, cultural and socio-economic issues relevant to providing appropriate rehabilitation and recovery services to special population groups, including Latino, African American, and LGBTQIA+ communities, human behavior and the social environment
Exercise sound, expert independent judgment within general policy guidelines
Communicate clearly and concisely
Operate a computer using word processing, spreadsheet, and database software applications
Operate standard office equipment.
Ability to effectively present information and respond to questions primarily in English from groups of managers, clients, customers, and the general public; demonstrated skills in written and oral communication.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to define problems, collect data, establish facts, and draw valid conclusions; ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
A typical way of obtaining the necessary experience and training is by obtaining a Master’s Degree from an accredited university, plus license mandatory and if not licensed, registration (Mandatory) with the California Board of Behavioral Sciences in one of the following: Marriage and Family Therapist (AMFT); or Clinical Social Worker (ACSW); Licensed LMFT or LCSW preferred, pay would vary and Must have their licensure within 6 months of hire-probation period.
Must have a valid and active LCSW, LMFT, LPCC, PsyD or PhD license issued by the state of California.
Must be willing and able to use personal vehicle to transport clients.
A Valid Driver’s License with current California automobile insurance
A Valid Cardiopulmonary Resuscitation (CPR) Certification
A Valid Tuberculosis Blood (TB) test and maintained every four years

Nice To Haves

Licensed LMFT or LCSW preferred, pay would vary
Bilingual in Spanish preferred.
Bilingual preferred. Bilingual candidates will be required to pass a bilingual competency test prior to their hire date.
A minimum of two years of progressively responsible experience in a substance use/mental health setting, experience with motivational interviewing and different therapeutic approaches, experience with mental health diagnoses, experience working with Latino and African-American and two years of leadership experienced preferred.

Responsibilities

Leads and coordinates urgent walk-in clinic and field services to include the assessment and screening for mental health and substance use disorder treatment programs
Interviews and screens potential clients, completes initial screening assessments and provides warm handoff to referred for services
Performs necessary services and/or ensures that services or treatments are provided as directed by service
Participates during on-call and weekend clinical rotation shifts
Provides direct clinical care to clients as required
Performs crisis intervention
Documents client progress and performs various other administrative functions associated with the urgent walk-in component
Serves as advocate for client with external agencies
Acts as a resource and builds alliances with the internal care coordination team and external resources, assists in building referral partnerships, and makes appropriate referrals for necessary or requested services
Participates in multidisciplinary treatment teams and coordinates care with other program staff
Discusses client progress and/or problems with program staff and professionals and, when appropriate, recommends solutions within scope of responsibility and expertise
Creates and maintains Urgent walk-in schedules and assigns coverage to staff, interns and/or volunteers
Oversees the coordination of care and referral of clients to BPSR and/or SUD Treatment Program
Supervises, train sand/or monitors work performance of assigned staff
Completes all other duties as assigned.

Benefits

15 Holidays Days
401(K) Retirement 6% Match
Paid Vacation and Sick Leave
Tuition Reimbursement up $2,500
2 Personal Days
Group Medical, Dental and Vision Insurance Agency-Paid Life Insurance and Long-Term Disability Insurance
Live Well Program
4 Paid Days Annual Bereavement (Note Total of 5 days of bereavement leave per loss)
Health and Dependent Care Flexible Spending Account (FSAs)
Voluntary Benefits: Life and AD&D Accident, Short-Term Disability, and Critical Illness Insurance
Free Employee Assistance Program (EAP)
Medical and dental benefits are provided to regular employees who work a minimum of 30 hours per week.