About the position
Behind every Redfin Agent is a team of talented real estate professionals whose number one goal is to deliver the best client experience in real estate. Working closely with our agents, our Sales Support teams ensure clients are taken care of at every step in the home-buying and selling process. As a Temporary Transaction Coordinator, your number one priority is to deliver service that provides agents with two primary benefits: time and peace of mind. You'll take ownership of every possible task appropriate for a coordinator and anticipate their needs by staying a step ahead so they can do what they do best and help clients win! Your passion for delivering world-class service experiences that create raving fans out of every agent and client we support will be instrumental to your success in this role. In addition, we'll support you with in-depth training, cutting-edge tools, and a collaborative culture as you learn the ropes at Redfin and grow your professional career.
Responsibilities
- Coordinate real estate deals, working with agents to orchestrate the details between clients, cooperating agents, lenders, closing companies, and other parties.
- Manage a high volume of transactions (30-50 deals per month on average during busy months) while maintaining quick response times and proactive follow-up.
- Coordinate property access for inspectors, appraisers, and other vendors.
- Manage all paperwork related to the transaction, draft addenda as needed, process disclosures, and ensure the file is complete.
- Proactively support multiple agents, building relationships to understand their working style.
- Minimize clients' stress by guiding them through the closing process and promptly responding to their questions.
- Ensure all contractual deadlines are met and alert all parties when a deadline is at risk.
- Drive agent and client satisfaction by providing support that meets our gold standard of service excellence.
Requirements
- A real estate license is required.
- One year of real estate experience, extensive contractual and disclosure knowledge.
- One year of customer service experience is required.
- Excellent attention to detail, organizational and interpersonal skills.
- Clear and concise verbal and written communication.
- Proficient in basic technologies (internet search, customer relationship tools) and the aptitude to learn new technologies.
- Experience using email and phone to communicate with clients and other parties.
- Calm demeanor when resolving issues and communicating with agents and clients.
- Experience juggling multiple priorities in a fast-paced environment.
- Strong sense of accountability for the agent and client experience.
Benefits
- A competitive hourly wage.
- REALTOR association (where applicable), MLS dues, and state license fees reimbursed.
- The opportunity to be part of a dynamic, supportive team in the fast-evolving real estate industry.
- Comprehensive training and support to ensure you are well-equipped to succeed in your role.
- Sick leave (accrued at 1 hour for every 30 hours worked).
- Medical, dental, and vision insurance benefits.
