Licensed Retail Banking Representative

Amalgamated Bank•New York, NY

45d

About The Position

Amalgamated Bank is seeking a Licensed Retail Banking Representative! Under general supervision, but following established policies and procedures, this position will provide potential and existing customers with high quality customer service in a broad variety of activities (including, but not limited to, life insurance products and general banking needs in branch and at off-site events). The Licensed Retail Banking Representative will need to identify customers or potential customers for an in-depth financial review with the dedicated Financial Advisor. This role will be called upon to work both the Teller and Customer Service areas, according to business needs. This role will also support branch management in achievement of Branch performance metrics and participate in Branch campaigns and promotions.Essential Job Functions: Customer Service Duties:Perform all aspects of opening and maintaining a variety of accounts in accordance with Bank policy and procedures, including but not limited to the Banks CIP and customer service policiesProactively present and cross sell Bank products, through probing questions and offer appropriate products and services based on customer responses. This is accomplished by utilizing the Client Relationship Notes form with current or potential customers. Participate in Bank promotions and sales campaigns to achieve Branch performance metricsActively promote the Bank and its products and services. This will include setting - up a table outside the branch and handing out information when necessaryParticipate in off-site sales calls, branch networking, and community and CRA activitiesResolve customer complaints regarding sales, service or account issues. Respond to customer inquiries or complaints in person or over the phone in a professional manner, which may include preparing and submitting written correspondence to respective departmentsMaintain correspondence with customers and back office by following-up to ensure resolutionGreet customers in a professional manner that creates a welcoming environment; this includes proper acknowledgement and introduction in accordance with Bank policiesDemonstrate a comprehensive understanding of specific Bank products and services while matching those products and services to individual customer needsReview and verify all previous days work to ensure accuracy and resolve any discrepancy that may exist; including but not limited to general ledger accountsApprove checks (up to authorized limit) using knowledge of account history and account information on filePerform various administrative duties as directed by ManagerMonitor customer preferences to determine focus of sales effortsContact new and existing customers to discuss their needs, and to explain how these needs could be met by specific bank products including but not limited to Life products and servicesMeet assigned deposit and NDIP sales goals on a quarterly basis which include, but are not limited to, number of accounts opened, new customer contacts, units sold, referrals to Financial Advisor, investment/insurance revenue goal and dollar value of all products sold, as assigned by the Investment Program Manager and/or Branch ManagerResponsibilities behind the Teller Line:Perform all RBR duties such as issuance of official checks, accept payment for rental of safe deposit boxes, process deposits/withdrawals, cash checks, loan payments, etc.Assist other RBRs in balancing daily transactions, verifying tickets and daily balancing of the teller area. Help RBRs with complex work-related matters (i.e. check cashing)Research and investigate customer claims in matters relating to transaction discrepancies, in order to help resolve issues for customers in a timely mannerPerform RBR functions as assigned. Review and verify all previous days work to ensure accuracy and resolve any discrepancy that may exist; including but not limited to general ledger accounts. Approve checks (up to authorized limit) using knowledge of account history and account information on fileGeneral Responsibilities:Assist Officers in performing various Branch functions and Branch reports, as requestedRender priority services to customers in need of special handlingPerform various related clerical duties as directedKnowledge and compliance with investment guidelines and regulatory requirements, including continuing education and certificationsKnowledge and use of the Banks Redi system to keep current with updates to policy and procedures

Requirements

Bachelors degree or equivalent work experience
Must have State Life Insurance license
Three years of branch operations experience and strong aptitude for sales
Must be flexible to work and/or transfer throughout the network, on an as needed basis
Strong interpersonal and communication skills to build rapport with prospective and existing customers
Detailed knowledge of banking procedures, regulations and all Branch related functions and terminal systems

Responsibilities

Perform all aspects of opening and maintaining a variety of accounts in accordance with Bank policy and procedures, including but not limited to the Banks CIP and customer service policies
Proactively present and cross sell Bank products, through probing questions and offer appropriate products and services based on customer responses.
Participate in Bank promotions and sales campaigns to achieve Branch performance metrics
Actively promote the Bank and its products and services.
Participate in off-site sales calls, branch networking, and community and CRA activities
Resolve customer complaints regarding sales, service or account issues.
Respond to customer inquiries or complaints in person or over the phone in a professional manner, which may include preparing and submitting written correspondence to respective departments
Maintain correspondence with customers and back office by following-up to ensure resolution
Greet customers in a professional manner that creates a welcoming environment; this includes proper acknowledgement and introduction in accordance with Bank policies
Demonstrate a comprehensive understanding of specific Bank products and services while matching those products and services to individual customer needs
Review and verify all previous days work to ensure accuracy and resolve any discrepancy that may exist; including but not limited to general ledger accounts
Approve checks (up to authorized limit) using knowledge of account history and account information on file
Perform various administrative duties as directed by Manager
Monitor customer preferences to determine focus of sales efforts
Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific bank products including but not limited to Life products and services
Meet assigned deposit and NDIP sales goals on a quarterly basis which include, but are not limited to, number of accounts opened, new customer contacts, units sold, referrals to Financial Advisor, investment/insurance revenue goal and dollar value of all products sold, as assigned by the Investment Program Manager and/or Branch Manager
Perform all RBR duties such as issuance of official checks, accept payment for rental of safe deposit boxes, process deposits/withdrawals, cash checks, loan payments, etc.
Assist other RBRs in balancing daily transactions, verifying tickets and daily balancing of the teller area.
Help RBRs with complex work-related matters (i.e. check cashing)
Research and investigate customer claims in matters relating to transaction discrepancies, in order to help resolve issues for customers in a timely manner
Perform RBR functions as assigned.
Assist Officers in performing various Branch functions and Branch reports, as requested
Render priority services to customers in need of special handling
Perform various related clerical duties as directed
Knowledge and compliance with investment guidelines and regulatory requirements, including continuing education and certifications
Knowledge and use of the Banks Redi system to keep current with updates to policy and procedures