Licensed Professional Mental Health Counselor (Program Manager)

Department of Veterans Affairs•Redding, CA

41d•Onsite

About The Position

Incumbent of this position is assigned to the Mental Health Service at NCHCS and functions as part of an interdisciplinary team. Services are carried out in full accordance with specific program goals and broad objectives of the VA health care system. Responsibilities are focused on providing direct services, as well as consultative and educational activities. Services will generally be provided in the clinic, and under certain circumstances, via telehealth. The Supervisory Licensed Professional Mental health Counselor functions as the Clinical Operations Manager (COM) and works in close collaboration with the Mental Health (MH) Management Team to facilitate the logistical and operational needs across MH programs at their site. The Redding COM directly supervises a workforce of approximately 8 employees. The COM helps to ensure that the Behavioral Health Interdisciplinary Program BHIP Team meets the overall performance standards, measures, and mission of the VA and the BHIP Program. The COM ensures timely, integrated, efficient and effective delivery of MH service across the continuum of care for Veterans who are served at that site. Duties for the position may include but are not limited to: Ensures efficient delivery of services related to BHIP program, involving both day-to-day operations and long-term planning and growth; Attends and/or facilitates regularly scheduled treatment team meetings to ensure efficiency and continuity of service delivery; Assists the BHIP Program Manager by managing and monitoring appropriate performance indicators, making adjustments as needed to assure adherence to programmatic expectations; Provides oversight to BHIP team operations in order to assure comprehensive provision of collaborative care; Assists the BHIP Program Manager by managing, monitoring, and adjusting site-based and individual productivity metrics to address inefficiencies and assure systemic growth; Provides local operational oversight around utilization, bookability, and performance metrics, assures grid accuracy and maintains DSS mapping to meet programmatic expectations. Hires and trains all BHIP staff at a given site; Resolves informal complaints and grievances; develops work improvement plans, recommending personnel actions as necessary; Effects disciplinary measures as appropriate to the authority delegated in this area; Reviews and approves or disapproves leave requests; Assures that subordinates are properly trained and fully comply with the provisions of the safety regulations; Establishes and monitors clinic profiles in terms of availability, utilization and scheduling, and staff productivity; Reports gaps in resources, either personnel or equipment, in a timely manner to the ACOS Office and appropriate management team members. Attends site management meetings and serves as a liaison with delegated authority as needed to address site specific operational concerns; Works with the facility management to maintain a clear understanding of policy and up to date procedures concerning local safety issues, disaster planning, and related preparedness concerns; Communicates with other MH Managers and MH Administrative Officer regarding any space needs or issues at a given site. This includes acting as the MH POC and MH liaison, directing issues to and reporting back from the appropriate authority; Coordinates with and serves as MH liaison to Telehealth, BDMS, Clinical Informatics, IT and other services as needed in order to facilitate efficient clinical operations and address local problems across programs; Completes assigned Performance Improvement activities at the program, service line and medical center level; Coordinates with facility management to assure that engineering and physical plant concerns are addressed in a timely manner; Participates in root cause analysis and addresses action plan items related to patient safety and patient care issues. Diagnostic assessment of the patient's present mental and social functioning based on developmental and vocational history that can be used by others for treatment planning or disability rating purposes. Use of the DSM 5-TR to make clinical assessments and develop psychotherapeutic modalities including referral to a psychiatrist for prescription of appropriate medications or clarification of diagnosis. Represent VA NCHCS at professional community group/events and committees, in conferences/meetings with higher ranking managers, supervisors, and staff from other disciplines or work units, and/or with representatives of local public interest groups, congressional district offices and employees of state and local governments, as requested. Other duties as assigned.

Responsibilities

Ensures efficient delivery of services related to BHIP program, involving both day-to-day operations and long-term planning and growth
Attends and/or facilitates regularly scheduled treatment team meetings to ensure efficiency and continuity of service delivery
Assists the BHIP Program Manager by managing and monitoring appropriate performance indicators, making adjustments as needed to assure adherence to programmatic expectations
Provides oversight to BHIP team operations in order to assure comprehensive provision of collaborative care
Assists the BHIP Program Manager by managing, monitoring, and adjusting site-based and individual productivity metrics to address inefficiencies and assure systemic growth
Provides local operational oversight around utilization, bookability, and performance metrics, assures grid accuracy and maintains DSS mapping to meet programmatic expectations.
Hires and trains all BHIP staff at a given site
Resolves informal complaints and grievances; develops work improvement plans, recommending personnel actions as necessary
Effects disciplinary measures as appropriate to the authority delegated in this area
Reviews and approves or disapproves leave requests
Assures that subordinates are properly trained and fully comply with the provisions of the safety regulations
Establishes and monitors clinic profiles in terms of availability, utilization and scheduling, and staff productivity
Reports gaps in resources, either personnel or equipment, in a timely manner to the ACOS Office and appropriate management team members.
Attends site management meetings and serves as a liaison with delegated authority as needed to address site specific operational concerns
Works with the facility management to maintain a clear understanding of policy and up to date procedures concerning local safety issues, disaster planning, and related preparedness concerns
Communicates with other MH Managers and MH Administrative Officer regarding any space needs or issues at a given site. This includes acting as the MH POC and MH liaison, directing issues to and reporting back from the appropriate authority
Coordinates with and serves as MH liaison to Telehealth, BDMS, Clinical Informatics, IT and other services as needed in order to facilitate efficient clinical operations and address local problems across programs
Completes assigned Performance Improvement activities at the program, service line and medical center level
Coordinates with facility management to assure that engineering and physical plant concerns are addressed in a timely manner
Participates in root cause analysis and addresses action plan items related to patient safety and patient care issues.
Diagnostic assessment of the patient's present mental and social functioning based on developmental and vocational history that can be used by others for treatment planning or disability rating purposes.
Use of the DSM 5-TR to make clinical assessments and develop psychotherapeutic modalities including referral to a psychiatrist for prescription of appropriate medications or clarification of diagnosis.
Represent VA NCHCS at professional community group/events and committees, in conferences/meetings with higher ranking managers, supervisors, and staff from other disciplines or work units, and/or with representatives of local public interest groups, congressional district offices and employees of state and local governments, as requested.
Other duties as assigned.