Licensed Professional Mental Health Counselor - Program Manager

Department of Veterans Affairs•Dayton, OH

51d•Onsite

About The Position

This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and submit your EDRP application within four months of appointment. Program Approval, award amount (up to $200,000) & eligibility period (one to five years) are determined by the VHA Education Loan Repayment Services program office after review of the EDRP application. Former EDRP participants ineligible to apply. The Associate Program Manager of the Mental Health Clinic coordinates and manages the administrative and clinical aspects of the Mental Health Clinic under Mental Health Service at Dayton VA Medical Center. This position is in the Mental Health Service under administrative supervision of the Program Manager, Mental Health Clinic, Mental Health Service. Responsibilities include providing supervisory assistance to the MHC Program manager with interdisciplinary staffing, work assignments, budget monitoring, admission/discharge criteria of the program, data management and monitoring, innovation, and process improvement, as well as ensuring the fidelity and adherence of treatment services to the BHIP model. Duties include, but are not limited, to: Administration (50% time) Administers information and analytical systems to evaluate and enhance the quality of service provided to patients. Develops and/or monitors existing information systems to track service activities including, but not limited to, visits, referrals, access, productivity and clinic utilization, risk assessment, SAIL metrics, patient demographics, equipment utilization, and patient satisfaction. Develops, implements, and evaluates clinical guidelines and protocols to establish appropriate utilization of services. Supervises a group of employees performing work at various GS levels (e.g., psychologists, nurses, social workers, licensed professional mental health counselors, program support assistants, etc.) and provides administrative, technical, and clinical supervision necessary for accomplishing the work of the unit/service, including outreach efforts, CBOC involvement, and efforts at other sites within the Health Care System. Performs the administrative and personnel management functions related to staff supervision. Incumbent establishes guidelines and performance expectations for staff, which are clearly communicated through the formal employee performance management system. Observes workers' performance; demonstrates and conducts work performance critiques. Provides informal feedback and evaluates employee performance. Incumbent can resolve informal complaints and grievances. Develops work improvement plans and recommends personnel actions as necessary. Incumbent provides advice, counsel and mentoring workers related to clinical and administrative matters. Effects disciplinary measures as appropriate to the authority delegated in this area. Reviews and approves or disapproves leave requests. Incumbent assures that subordinates are trained and fully comply with the provisions of the safety regulations. Supervises employees to accomplish the work of the organization unit. Exercises supervisor authorities and responsibilities involving work assignment and review, as well as, the administrative and personnel management function relative to the staff supervised. Clinical Responsibilities (50% time) Provides clinical care management when appropriate directly to an assigned cohort of patients. Provides a full range of behavioral health services to typical and atypical cases in areas of patient treatment assignment, consistent with approved clinical privileges and type of hospital appointment, with evidence of acceptable work quality by satisfactory supervisory peer case review ratings. A full range refers to counselling/psychotherapy, psychodiagnostics evaluation/interviewing, therapeutic programming, team participation, chart documentation, and specialized techniques appropriate to specific treatment assignment area. Maintains productivity standards as indicated by maintaining casework loads in compliance with established service policies and response to requests for patient treatment services in a timely manner. Timely refers to initiation of services within two workdays after receiving consult request and completion within 20 days. Exhibits the capacity to develop effective work relationships with patients, team members, and relevant hospital employees. Occasional travel and extensive intra-state travel by automobile or public conveyance may be required.

Responsibilities

Coordinates and manages the administrative and clinical aspects of the Mental Health Clinic
Provides supervisory assistance to the MHC Program manager with interdisciplinary staffing, work assignments, budget monitoring, admission/discharge criteria of the program, data management and monitoring, innovation, and process improvement
Ensuring the fidelity and adherence of treatment services to the BHIP model
Administers information and analytical systems to evaluate and enhance the quality of service provided to patients
Develops and/or monitors existing information systems to track service activities
Develops, implements, and evaluates clinical guidelines and protocols to establish appropriate utilization of services
Supervises a group of employees performing work at various GS levels
Performs the administrative and personnel management functions related to staff supervision
Provides clinical care management when appropriate directly to an assigned cohort of patients
Provides a full range of behavioral health services to typical and atypical cases
Maintains productivity standards as indicated by maintaining casework loads in compliance with established service policies
Exhibits the capacity to develop effective work relationships with patients, team members, and relevant hospital employees