Assists in examination and treatment of patients under a Provider’s direction by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIES: This job description reflects management's assignment of essential functions. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. CUSTOMER CARE: Triages phone calls and walk-ins as needed. Assists patients in answering routine questions, resolving minor difficulties and giving directions to patients as authorized by the Provider. Documents all patient communication in patient charts to include any Provider directed instructions. Supports the patient through the education and assistance of various drug programs. Provides education and support to patients and families as directed by the Provider. Makes appointments as needed and directed by the Provider. Provides education and support to patients and families as directed by the provider Assists patients in basic self-management goal setting Applies basic active listening and behavior modification principles in goal discussions with patients CLINICAL: As directed by the Provider, assists with routine office examinations and procedures that may include administering injections, medications, vaccinations and blood draws. Documents all procedures in the patient’s chart. Documents all patient interaction, tracks and attaches laboratory and diagnostic test results to patient charts; communicates results and orders to patients as directed by the Provider. Contacts pharmacy to order new and refill prescriptions and follows up with patients as needed. OPERATIONS: Prepares, cleans and sterilizes equipment and exam rooms as established by standard safety and clinical protocols. Properly handles the disposal of infectious/hazardous waste, according to OSHA guidelines. Inventories and requests supplies. Responsible for performing health and team based care related services within the guidelines of the state of Ohio Board of Nursing Support a shared goal model in order to achieve high-quality care that is patient and family centered Participates in scheduled pre-visit planning/huddle process Facilitates coordination of care following hospital, ER utilization or follow up from specialty providers May participate in team meetings and quality improvement activities as necessary
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Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
251-500 employees