Licensed Practical Nurse (LPN) - Medical Coordinator, Refugee Services

Samaritas•Lansing, MI

19d•$54,080 - $54,080

About The Position

Are you passionate about helping youth build healthier, brighter futures? Join our mission-driven team as a Refugee Medical Coordinator and make a meaningful difference in the lives of young refugees beginning new chapters in the U.S. In this vital role, you’ll coordinate essential medical care for youth — from securing providers and managing billing to ensuring timely appointments and follow-up visits. You’ll serve as the key connection between healthcare providers, program staff, and the Office of Refugee Resettlement to make sure every child receives the medical attention they need with dignity and care.

Requirements

Licensed Practical or Vocational Nurse (LPN/LVN) required
Experience working in a social service or healthcare coordination setting
Experience collaborating with medical providers and managing medical billing processes preferred
Bilingual in English and Spanish (or the primary language of the youth in care) strongly preferred
Strong written and verbal communication skills in both English and Spanish (if applicable)
Ability to work independently and collaboratively in a team environment
Excellent interpersonal and customer service skills; able to build and maintain positive provider relationships
Knowledge of the cultural and socioeconomic backgrounds of refugee and immigrant youth
Strong attention to detail, organization, and time management
Licensed Practical or Vocational Nurse (LPN/LVN) required
Experience working in a social service setting
Experience working with medical providers and billing preferred
Bi-lingual in English and Spanish (or the major language of the youth in care), preferred
Ability to read, speak and write English and Spanish (or the major language of the youth in care) utilizing proper format, punctuation, spelling and grammar preferred
Ability to work creatively and effectively in team setting as well as independently
Ability to effectively communicate with others on an interpersonal level
Ability to provide high quality customer service and build relationships with providers
Knowledge of the cultural and socioeconomic characteristics of the individuals

Nice To Haves

Licensed Registered Nurse (RN) preferred
Medical Billing and Coding Certification preferred
Licensed Registered Nurse preferred.
Medical Billing and Coding Certification preferred.

Responsibilities

Coordinate medical billing and appointment scheduling for youth in care
Secure medical providers and educate them on the Treatment Authorization Referral (TAR) billing process
Act as liaison between medical providers and the Office of Refugee Resettlement to resolve billing issues and outstanding claims
Provide TAR assistance to staff and providers by answering questions and submitting billing information
Arrange medical appointments for initial physicals, follow-up visits, and specialty care within required timeframes
Maintain accurate billing records and provider documentation
Collaborate with the Division of Unaccompanied Children’s Services (DUCS) team to ensure seamless coordination and compliance
Provide coordination of services for medical billing and appointments
Apply knowledge, judgment and skills to assist with new youth admissions to the program
Secure medical providers to provide treatment for youth using TAR (Treatment Authorization Referral) billing process
Educate medical providers on how to perform TAR billing
Act as a liaison between medical providers and the Office of Refugee Resettlement to settle billing issues and outstanding claims
Handle all issues related to medical billing for youth within required timeframes
Provide Treatment Authorization Referral assistance to team members and program staff including submitting questions, providing billing information to providers
Arrange medical appointments for initial physicals, follow-up visits, specialty appointments, and others in the timeframes required by contractor
Maintain billing records, and documentation of contracts with providers
Work with Division of Unaccompanied Children’s Services (DUCS) team to coordinate services, documentation, and appointments
Assist program staff to locate doctors, dentists, and other medical specialists that accept TAR Billing