Licensed Optician

Envision Optics LLC•Buford, GA

2d•Onsite

About The Position

As a Licensed Dispensing Optician at Stanton Optical, you’ll be essential to delivering precise, high-quality eyewear solutions and ensuring a remarkable customer experience. Are you a licensed optician with strong customer service skills and optical dispensing experience? If you're a detail-oriented, tech-savvy communicator who can adapt to a fast-paced environment, this role could be the perfect fit. Join us to make an impact in eyewear service and grow your career with a committed team! COMPANY OVERVIEW: Envision Optics LLC dba Stanton Optical is a dynamic and customer-focused eyewear company that values innovation, teamwork, and exceptional service. Envision Optics LLC owns and operates a network of stores under the Stanton Optical brand, serving communities with top-notch optical solutions and a commitment to excellence.

Requirements

High School graduate or equivalent
Valid state license as a Dispensing Optician
Prior optical dispensing experience
Strong customer service skills: excellent communicator, active listener, and effective team builder
In-depth knowledge of current store merchandise
Eligibility to work in the United States (Work Permit/Green Card/Citizenship)
Comfortable embracing new technology and adapting to change
Previous experience in customer service and retail settings
Availability for flexible scheduling, including nights, weekends, and holidays
Exceptional communication skills, both verbal and written, with a strong focus on relationship-building

Responsibilities

Welcome all customers warmly, exchange names, and ensure they are informed about the service process
Prioritize customer needs, providing prompt and efficient service
Precisely customize glasses and accurately insert prescriptions into lenses
Act as a leader in optical expertise, advocating for the team
Record measurements, adjust and fit eyewear meticulously, and ensure the final product meets standards and customer requirements
Engage customers to understand their needs through open-ended questions
Pay attention to details, seek clarity through follow-up questions, interpret verbal and non-verbal cues, and consult with Opticians as needed
Support co-workers in addressing complex product needs and prescriptions
Utilize technology efficiently and accurately, even during busy periods
Anticipate and resolve customer issues promptly, collaborating with management when necessary
Take pride in maintaining a clean, attractive, and organized store appearance
Communicate safety concerns to management and follow safe work practices
Adhere to company policies and procedures, including discounts, promotions, and inventory management
Perform additional duties as needed, such as customer calls and eyewear dispensing