Licensed Optician Macys - LensCrafters - Lake Grove, NY

EssilorLuxottica • Lake Grove, NY

249d • $25 - $38

About The Position

LensCrafters is a place for visionaries. We've got a vision for pairing state-of-the-art technology with a truly personal approach to eye care. Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care. At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we're committed to taking care of you, so you can bring the best quality experience to our patients and customers. LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

Requirements

• High School Diploma or equivalent.
• State licensure or certification by a nationally-recognized opticianary association as an optician.
• Optical dispensing experience.
• Knowledge of current optical theory and merchandise.
• Knowledge of current store merchandise assortment and use of Inventory management systems.
• Strong communicator and listener.
• Awareness of current fashion trends.
• Sales skills - ability to use and carry an IPAD / tablet.
• Comfortable with use of technology to engage patients, customers and associates.

Nice To Haves

• Actively studying LensCrafters Quality, Fitting and Adjusting Program.
• Previous customer service and retail experience.

Responsibilities

• Conveys a commitment to providing unsurpassed Customer Service by performing the following Sales and Service Process steps.
• Execute our CEE Service Model through Connect, Explore and Exceed.
• Ability to support problem solving and troubleshooting.
• Engage patients, customers and fellow associates with use of our technology to support experiences.
• Deliver the Diamond Service Principals and Service Vision.
• Celebrate the LensCrafters Advantages and be a leader in the location that sets the tone for customer service.
• Anticipate problems before they occur; explore underlying reasons for recurring customer problems; strive to develop long-term solutions.
• Assist the customer in selecting frames and lenses that are best suited for their lifestyle, Rx and price needs.
• Show patience and courtesy with customers; track down answers to unfamiliar questions or products.
• Assist co-workers who have questions or problems; cooperate readily in group efforts.
• Act as a leader in optical acumen that provides a voice for associates due to their expertise.
• Educate the customer on LensCrafter's guarantees and services including eyewear care tips, complimentary adjustments, follow-up services, protection plans and warranties.
• Handle tasks, such as taking and recording measurements, adjusting or fitting eyewear carefully and correctly.
• Ensure finished eyewear meets optical standards and customer requirements/requests.
• Celebrate the LC Advantages at dispense.
• Strive to achieve 'Exceptional Results' on LensCrafters' annual CEI/Functional Skills that align with brand priorities.
• Operate the Point of Sale terminal inputting customer and prescription information with accuracy and attention to detail.
• Accurately operate the Point of Sale, when required, collecting proper payment following company security procedures.
• Proficient in Order tracker to support customers getting orders RWP (ready when promised).
• Take pride in the appearance of the store and ensure visual displays are in accordance with Company provided planograms.
• Ensure a positive and productive Store Manager/Macys Host relationship that contributes to growing the business and customer satisfaction.

Benefits

• Health care.
• Retirement savings.
• Paid time off/vacation.
• Various employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED