Licensed Optician - Bristol, CT - LensCrafters

EssilorLuxottica • Bristol, CT

439d

About The Position

The Licensed Optician at LensCrafters plays a crucial role in delivering exceptional customer service and high-quality eyewear. This position involves engaging with customers, fitting glasses, and ensuring that their vision needs are met with precision and care. The optician is expected to uphold the brand's reputation by providing legendary service and contributing to the store's overall success.

Requirements

• High School graduate or equivalent.
• State Licensure.
• Optical dispensing experience.
• Strong customer service skills including communication, listening, and team building.
• Knowledge of current store merchandise.
• Strong basic math skills.
• Awareness of current fashion trends.
• Selling skills and ability to use an iPAD/tablet.
• Familiarity with POS, computers, and calculators.
• Embrace new technology and change.

Nice To Haves

• Previous customer service and retail experience.

Responsibilities

• Welcome all customers and set expectations with them.
• Custom fit glasses and precisely place prescriptions in lenses.
• Act as a leader in optical acumen.
• Take and record measurements, accurately adjust and fit eyewear with attention to detail.
• Ensure finished eyewear meets standards and customer needs.
• Assist team with complex product needs and prescriptions.
• Utilize technology accurately and thoroughly despite time pressure and customer volume.
• Demonstrate exceptional product knowledge and use appropriate tools.
• Proactively explore root causes of issues and ensure customer satisfaction.
• Multi-task, prioritize, and manage time with competing priorities.
• Strive to achieve exceptional results on Brand KPIs and competencies.
• Maintain store appearance, keeping it clean, attractive, and organized.
• Inform management of safety opportunities and demonstrate safe work practices.
• Be resourceful and self-motivated with a desire for continual learning and improvement.
• Adhere to company policies and procedures, including discounts, promotions, and inventory management.

Benefits

• Health care
• Retirement savings
• Paid time off/vacation
• Employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees