Warby Parker-posted 8 months ago
Full-time • Mid Level
Norwalk, CT
Miscellaneous Manufacturing

Warby Parker is on the lookout for a highly skilled Licensed Optical Manager to join our growing in-house Optical team. In this role, you'll use your professional skill set and product expertise to create incredible experiences for customers. Whether you're helping longtime Warby Parker fans or first-time wearers, you'll leave them excited and confident about our glasses. Acting as both a coach and team player, you'll lead your store's Opticians and jump in to consult customers as needed. Our ideal candidate is a lifelong learner who's able to embrace challenges, foster an encouraging work environment, and help Warby Parker grow.

  • Work directly with customers to help meet all of their eyewear needs
  • Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy
  • Check that our finished eyewear meets our optical standards, as well as customer requirements and requests
  • Use your expertise to explain prescription terminology and product offerings to customers
  • Report to the Store Leader, working together to anticipate staffing needs and oversee Optician Apprentice Program participants
  • Manage a team of Opticians by giving and receiving feedback, holding ongoing development conversations, and leading by example on the floor
  • Uphold exceptional service standards when working with customers and implement retail experience programs that increase their loyalty and engagement
  • Stay up to date with HR policies and procedures to promote a productive, safe culture in the store and leverage company resources to increase employees' engagement and job satisfaction
  • Support general store systems, inventory databases, and business operations
  • A licensed dispensing optician in states that require a license (or an ABO-certified optician in non-licensing states)
  • 2+ years in a management position
  • Strong leader and mentor who exhibits model behavior, drives optical metrics, and adheres to strict optical standards
  • Able to operate with a high sense of professionalism and open-mindedness when making decisions on behalf of the team
  • Passionate about the eyewear and retail industries
  • Clear and effective communicator who can break down technical terms for customers to easily understand
  • Dedicated to going above-and-beyond to make customers and teammates happy
  • Detail-oriented, organized, and capable of prioritizing tasks and responsibilities in a fast-paced environment
  • Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)
  • Health, vision, and dental insurance
  • Life and AD&D Insurance
  • Paid time off
  • Paid Holidays
  • Retirement savings plan with a company match
  • Parental leave (non-birthing parents included)
  • Short-term disability
  • Employee Assistance Program (EAP)
  • Bereavement Leave
  • Optical Education Reimbursement
  • Snack Pantry
  • And more (just ask!)
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