Licensed Mental Health Professional/Non-Clinical Case Manager

Washtenaw Community College•Ann Arbor, MI

37d•$69,344 - $76,278

About The Position

Position Summary:The Licensed mental health provider/Non-Clinical Case Manager shall provide year-round dedicated mental health and wellness services to Washtenaw Community College students. The primary goal is to facilitate student success and retention by providing short-term counseling and mental health support , non-clinical case management, referral to internal/external counseling resources, crisis intervention, engaging students in self-care, promoting student success and wellbeing, and fostering behaviors that contribute to student degree completion. The Licensed mental health provider/NCCM will accomplish this through best practices and clinical interventions based on the established WCC counseling scope of practice, community referrals, and follow-up services.Essential Job Duties and Responsibilities: Respond to daily counseling and case management functions including student emergencies, student referrals, walk-in requests, and faculty/staff/administrative consults. This includes regular responses to crisis and urgent mental health needs where wellness checks on students may be appropriate and follow-up necessary. Ability to quickly make a strong therapeutic alliance with students of any background to support their emergency or day-to-day mental health needs. Provide specialized support and intervention for WCC students experiencing complex mental health issues and crises. This includes comprehensive suicide risk assessment, safety planning (including lethal means management), and consistent application of WCC emergency mental health protocols. Provide timely and appropriate referrals to internal and external support services, and coordinate intervention plans in collaboration with community resources using a case management model Assist with long-term needs of students including follow-up to ensure students have been successful in addressing issues/questions related to student crisis. This may include creating and managing post-intervention strategies for those students returning after a psychological emergency and/or hospitalization. Monitor and track individual cases and student progress to ensure compliance with recommendations, including safety assessment and safety planning Manage a caseload of students through an electronic documentation system and communicate with relevant campus partners regarding students of concern. This includes making sure all correspondence, notes and action items are accurately documented Create and maintain mental health/wellness presentations, educational programs, and materials for faculty, staff, and students. Perform outreach to faculty, staff, and students as well as other community stakeholders to support students in need Prepare reports, proposals, and audits as required by the Executive Director of Student Success Services Conduct research on best practices and evaluate benchmarks associated with the proactive assessment of initiatives supporting the mental health/wellness of current students. Assist in the development of strategic goals that align with institutional goals relevant to student mental health/wellness needs Collaborate as part of the college CARE team, a multi-disciplinary team designed to provide assessment and support to students of concern. Represent the Counseling & Success Services departments on additional relevant college committees, campus functions and community agencies Establish and maintain effective collegial partnerships with related campus departments including Campus Safety, Dean of Students, Student Activities, Success Coaching, Student Resource Center, Advising, and LSS as well as campus departments and external agencies determined relevant to the mental health success of WCC students. Regular attendance on campus is required for this position. Other duties as assigned .

Requirements

Master's in Social Work, Counseling, or relevant field with full, unrestricted independent licensure in the State of Michigan (e.g., LMSW, LPC, LMFT, LP).
4 years of full-time experience providing mental health care or equivalent.
3 years of experience working in a higher education setting.
Training in two of the following therapeutic modalities: Solution-Focused Therapy, Acceptance and Commitment Therapy, Dialectical Behavior Therapy, Interpersonal therapy, Cognitive Behavior Therapy, or short-term psychodynamics.
Exceptional ability to independently assess suicide risk, manage means, and facilitate connection to emergency services.
Experience and comfort supporting individuals in crisis with demonstration of sound judgment and in managing complex crisis situations.
Excellent interpersonal and cross-cultural communication skills, demonstrating the ability to quickly establish therapeutic rapport and work effectively with a diverse student population while maintaining professional neutrality.
Knowledge of best practices and current national trends related to post-secondary education, personal counseling and case management.
Ability to effectively prioritize and successfully perform duties autonomously and work independently in a high traffic and multi-tasked work environment.
Experience working as part of a case management team.
Demonstrated ability to work with and assist others in navigating external complex systems.
Demonstrated experience with case management systems (preferably in a post-secondary education system) and risk assessment.
Demonstrated history of strong collaboration with college departments including but not limited to the departments of Campus Safety, Dean of Students. Counseling and behavioral intervention team (CARE).
Demonstrated experience with the development and coordination of educational programs focused on college-age students, including factors that promote student success, retention, and completion. This would include presentations and consultation services for faculty, staff, and students to ensure integration of messaging and education of the campus community.
Ability to work on a flexible schedule as needed to accommodate day and evening students.

Nice To Haves

Minimum three (3) years' full time experience providing student support in a community college setting.
2 years of experience working with adolescents, adults, and senior populations.

Responsibilities

Respond to daily counseling and case management functions including student emergencies, student referrals, walk-in requests, and faculty/staff/administrative consults. This includes regular responses to crisis and urgent mental health needs where wellness checks on students may be appropriate and follow-up necessary.
Ability to quickly make a strong therapeutic alliance with students of any background to support their emergency or day-to-day mental health needs.
Provide specialized support and intervention for WCC students experiencing complex mental health issues and crises. This includes comprehensive suicide risk assessment, safety planning (including lethal means management), and consistent application of WCC emergency mental health protocols.
Provide timely and appropriate referrals to internal and external support services, and coordinate intervention plans in collaboration with community resources using a case management model
Assist with long-term needs of students including follow-up to ensure students have been successful in addressing issues/questions related to student crisis. This may include creating and managing post-intervention strategies for those students returning after a psychological emergency and/or hospitalization.
Monitor and track individual cases and student progress to ensure compliance with recommendations, including safety assessment and safety planning
Manage a caseload of students through an electronic documentation system and communicate with relevant campus partners regarding students of concern. This includes making sure all correspondence, notes and action items are accurately documented
Create and maintain mental health/wellness presentations, educational programs, and materials for faculty, staff, and students.
Perform outreach to faculty, staff, and students as well as other community stakeholders to support students in need
Prepare reports, proposals, and audits as required by the Executive Director of Student Success Services
Conduct research on best practices and evaluate benchmarks associated with the proactive assessment of initiatives supporting the mental health/wellness of current students.
Assist in the development of strategic goals that align with institutional goals relevant to student mental health/wellness needs
Collaborate as part of the college CARE team, a multi-disciplinary team designed to provide assessment and support to students of concern.
Represent the Counseling & Success Services departments on additional relevant college committees, campus functions and community agencies
Establish and maintain effective collegial partnerships with related campus departments including Campus Safety, Dean of Students, Student Activities, Success Coaching, Student Resource Center, Advising, and LSS as well as campus departments and external agencies determined relevant to the mental health success of WCC students.
Regular attendance on campus is required for this position.
Other duties as assigned .