Licensed Master Social Worker - Nursing Home Surveyor/Complaint Investigator
About The Position
Based in Syracuse, NY, the Nursing Home Surveyor/Complaint Investigator will assist with the surveillance and investigation activities related to nursing homes (long-term care). These activities are mandated to evaluate facility performance and monitor the quality of care and services provided. In this role you will participate as a member of an interdisciplinary survey/investigation team to review allegations of abuse and neglect, perform surveillance activities/tasks at nursing homes (long term care)/Transitional Care Units (TCUs), and Adult Day Health Care Programs (ADHCP) to determine compliance with the requirements of participation; prepare written reports of investigative findings and prepare Statement of Deficiencies (SOD) within required time frame, using Principles of Documentation; participate in emergency surveys at Skilled Nursing Facilities (SNF's); participate in State monitoring during Immediate Jeopardy situations; as well as other duties.
Requirements
- Education: Master's degree in Social Work (MSW) from an accredited program
- Licensure: Current New York State Licensed Master Social Worker (LMSW) required
- Experience: Minimum two (2) years of clinical experience in a medical facility, preferably a nursing home, required.
- Technical Skills: Strong interpersonal skills with the ability to facilitate positive customer satisfaction in situations that are adverse or in controversy.
- Ability to successfully work independently with minimal supervision, as well as in a team environment.
- Excellent communication (written and verbal) skills with the ability to relate effectively to providers, physicians, senior medical and administrative personnel, and residents/patients.
- Superior investigative and analytical skills with a proficiency in conducting interviews with facility staff, residents, and families.
- Strong computer skills with the ability to learn new programs.
- Ability to obtain Surveyor Minimum Qualifications Test (SMQT) certification within 12 months of employment, required.
- Ability to travel to an on-site location.
- Soft Skills: Strong interpersonal skills; ability to facilitate positive outcomes in adverse situations; excellent written and verbal communication; superior investigative and analytical skills; ability to conduct interviews effectively; ability to work independently and collaboratively
Nice To Haves
- Two (2) years of experience performing nursing home surveillance activities, preferred.
Responsibilities
- Participate in surveys or complaint investigations, including allegations of abuse and neglect, and perform surveillance activities/tasks at nursing homes (long-term care) to determine compliance with federal and state regulations.
- Produce written documentation and draft a Statement of Deficiencies (SOD) within the required time frame, using Principles of Documentation.
- Assess compliance with the Plan of Correction within the required time frame.
- Complete data entry in federal and state reporting databases as required.
- Participate in state monitoring during immediate jeopardy situations.
- Attend meetings as required.
- Testify in administrative hearings as needed.
- Adhere to DOH work schedules.
- Adhere to DOH and IPRO policies and procedures.
- Travel to onsite locations according to work schedule
Benefits
- Competitive Compensation: Earn $39 per hour
- Comprehensive Benefits: Temp to Perm eligibility
- Work Schedule: Full-time position with on-site travel requirements
- Professional Growth: Gain specialized, high-level experience in healthcare regulation, compliance, and investigation
- Impactful Work: Directly contribute to protecting vulnerable residents and improving quality of care in long-term care settings
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What This Job Offers
Job Type
Full-time
