Licensed Massage Therapist (LMT) - PT/Seasonal

SCP Hotels•Gleneden Beach, OR

4d•Onsite

About The Position

LMT Wanted at Salishan Coastal Lodge - Commission Based + Grat (on average $50 to $54 per hour) The Licensed Massage Therapist is responsible for assessing clients' needs, customizing massage treatments, and delivering exceptional care to promote relaxation, pain relief, and overall wellness. The Licensed Massage Therapist shall strive to provide exceptional service to both internal and external guests at all times. They will be responsible for exemplifying the SCP’s Culture & Core Values. The Licensed Massage Therapist is required to accurately record all hours of work through the use of SCP’s timekeeping system. Accurately recording time is required to ensure that the Licensed Massage Therapist is paid for all hours worked as required by the wage and hour laws. Working “off the clock” is strictly prohibited. If any manager or supervisor directs you to, or suggests that you should, perform work while not “on the clock,” you must notify Regional Director of People Services immediately. Similarly, the Licensed Massage Therapist is not permitted to perform work after hours or from home without specific direction from their supervisor. In the event such work is authorized, all time spent working must be reported on the employee’s time record. The Job Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day. Observing guest reactions and conferring frequently with team members to ensure guest satisfaction. Maintain positive guest relations at all times. Resolve guest complaints to over-the-moon satisfaction. Follow Hotel policies with lost and found items. Adhere to Hotel requirements for guest and team member accidents or injuries and in emergency situations. Continuously promote sanitation, safety, and security efforts. Embrace and exemplify the SCP Culture & Core Values in your work. Responsible for maintaining an active license throughout your employment, any associated fees, and keeping records of all continued education or any required training. Continuously develop your knowledge and skills by staying updated with industry trends and participating in relevant training and workshops. Uphold ethical standards and adhere to all state and federal regulations. Unsolicited “upselling” or requesting reviews are considered unethical and risk licensure by the state. However, Spa staff will encourage guests to leave 5 star reviews as needed. Conduct comprehensive consultations with clients to understand their specific need health history, and any concerns or limitations before each session. Utilize a variety of esthetics knowledge to address various session goals based on individual client preferences to ensure a comfortable and safe experience. Communicate effectively with clients throughout the session to gauge comfort levels and adjust techniques as necessary. Offer professional advice and recommendations to clients on post-treatment care, including different exercises and self-care practices. Educate clients about the benefits of regular spa treatments, related services, and products when appropriate to enhance their overall well-being. Maintain a high level of professionalism in all aspects of the job especially in times where clients may be emotionally processing or feeling insecure about their bodies. Ability to adhere to service protocols as needed and follow best practices for the spa. Regularly monitor appointment calendars as needed to understand service start and end times, room assignments, special instructions, and other relevant information. Strong understanding of how to navigate uncomfortable or potentially unsafe situations. Reporting all inappropriate behavior as soon as possible to management. Maintain clean and organized working areas, ensuring all equipment and supplies are ready for use at all times. Reporting any issues to management as soon as possible. Continuously promote a warm and inclusive environment for guests' of all different backgrounds, ethnicities, sexualities, and gender identities. Collaborate with other team members to ensure a cohesive and harmonious atmosphere within the spa center. Other duties as assigned.

Requirements

Must be a United States citizen or possess a valid work permit.
Excellent interpersonal skills and the ability to build rapport with clients.
Compassionate and attentive to the needs of each individual, ensuring a high level of customer satisfaction.
Strong communication and active listening skills to comprehend client concerns and tailor treatments accordingly.
Professional demeanor and appearance at all times.
Physical stamina to perform massages throughout the day and lift/move equipment when necessary.
Flexibility to work evenings, weekends, and holidays as per business needs.
Must be able to work in a fast-paced environment with urgency and empathy.
Outstanding coordination and multi-tasking abilities.
Must have the ability to resolve problems and/or conflicts in a diplomatic and tactful manner.
Must have an active massage license for the state of employment
High School Diploma or equivalent.

Nice To Haves

Prior experience in a Spa/Salon environment preferred.
Advanced knowledge of massage techniques with a strong understanding of anatomy and physiology is preferred.

Responsibilities

Assessing clients' needs
Customizing massage treatments
Delivering exceptional care to promote relaxation, pain relief, and overall wellness
Provide exceptional service to both internal and external guests at all times
Exemplifying the SCP’s Culture & Core Values
Accurately record all hours of work through the use of SCP’s timekeeping system
Anticipate guests’ needs, respond promptly, and acknowledge all guests
Observing guest reactions and conferring frequently with team members to ensure guest satisfaction
Maintain positive guest relations at all times
Resolve guest complaints to over-the-moon satisfaction
Follow Hotel policies with lost and found items
Adhere to Hotel requirements for guest and team member accidents or injuries and in emergency situations
Continuously promote sanitation, safety, and security efforts
Embrace and exemplify the SCP Culture & Core Values in your work
Responsible for maintaining an active license throughout your employment, any associated fees, and keeping records of all continued education or any required training
Continuously develop your knowledge and skills by staying updated with industry trends and participating in relevant training and workshops
Uphold ethical standards and adhere to all state and federal regulations
Conduct comprehensive consultations with clients to understand their specific need health history, and any concerns or limitations before each session
Utilize a variety of esthetics knowledge to address various session goals based on individual client preferences to ensure a comfortable and safe experience
Communicate effectively with clients throughout the session to gauge comfort levels and adjust techniques as necessary
Offer professional advice and recommendations to clients on post-treatment care, including different exercises and self-care practices
Educate clients about the benefits of regular spa treatments, related services, and products when appropriate to enhance their overall well-being
Maintain a high level of professionalism in all aspects of the job especially in times where clients may be emotionally processing or feeling insecure about their bodies
Ability to adhere to service protocols as needed and follow best practices for the spa
Regularly monitor appointment calendars as needed to understand service start and end times, room assignments, special instructions, and other relevant information
Strong understanding of how to navigate uncomfortable or potentially unsafe situations
Reporting all inappropriate behavior as soon as possible to management
Maintain clean and organized working areas, ensuring all equipment and supplies are ready for use at all times
Reporting any issues to management as soon as possible
Continuously promote a warm and inclusive environment for guests' of all different backgrounds, ethnicities, sexualities, and gender identities
Collaborate with other team members to ensure a cohesive and harmonious atmosphere within the spa center
Other duties as assigned