Licensed Loan Officer, Direct Lending Sales (RefiTeam)

Onity

2h•Onsite

About The Position

The Loan Officer will be responsible for inbound and outbound calls to existing Portfolio customers to sell a range of mortgage products in order to meet individual sales goals, company retention goals, and most importantly meet the needs of the Homeowner. At PHH Mortgage, Our Loan Officers engage in a fast paced, fun environment with a great company culture and a large portfolio to back it! Onity Group Inc. is a leading non-bank financial services company providing mortgage servicing and originations solutions through its subsidiary, Onity Mortgage, formerly known as PHH Mortgage. Onity Mortgage is one of the largest servicers in the country, focused on delivering a variety of servicing and lending programs to customers, clients and investors. At Onity, we strive to earn our customers’ loyalty every day by consistently delivering exceptional service and building trust through reliability, integrity, and following through on our commitments. We operate through the lens of the customer, understand the importance of homeownership, and take pride in helping homeowners. Collectively this fosters long-term relationships, ensuring our customers feel valued and supported. We expect all employees to interact with and engage our colleagues and our customers with respect, courtesy and professionalism, and to achieve results consistent with our service delivery standards. Onity is intensely focused on hiring, developing and retaining the best talent in the industry! Our commitment to inclusion and equal opportunity ensures that we sustain our reputation as an outstanding place to work, a great business partner and a valued community member. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

Requirements

Experienced Loan Officers with NMLS Licenses (with UST component)
Sales Minded Individuals, who can thrive in a Call Center Environment
Customer focused individuals who enjoy building relationships while helping homeowners with their lending needs
High School Diploma, GED or military experience equivalent
Must Live within 75 miles of one of our PHH/Onity Locations.
Ability to obtain industry required licensing and continued education (company sponsored) in multiple states
Ability to maintain annually all federal and state licensing requirements (This includes background and credit checks annually)
Customer service driven; responsive to client issues and concerns
Ability to effectively communicate with others in a professional manner
Proficiency in Microsoft Office programs, specifically Word, Excel, and Outlook
Must be able to work a shift anywhere between 8:00 am-10:00pm (one night per week) and rotational Saturdays (one per month)

Nice To Haves

Preferred 2 years of Loan Officer experience within a call center, phone sales, or consultative sales
Living in Dallas, West Palm Beach, Mount Laurel, or Arizona

Responsibilities

Inbound and Outbound leads provided by the company from our existing portfolio of clients
Process completed mortgage application for qualified clients
Communicate and set proper expectations with the client from the start of the transaction
Qualify clients for new mortgage loans using automated underwriting systems (DU/LP)
Deliver mortgage options to customer in one call to move forward with PHH Mortgage as their preferred lender
Collect pertinent information/documents from client to begin processing
Sends all required paperwork to client and provides excellent customer service
Adhere to all regulatory mortgage compliance guidelines
Partner with internal operations to consistently produce clean files and successfully complete transactions
Input transactions into PHH Mortgage’s lead management system
Communicate effectively with all parties to the transaction.
Offer excellent customer service to all borrowers
Structure business day to ensure balance of taking inbound leads and making follow-up contact with current sales pipeline in order to consistently meet minimum performance standards
Attend all trainings, sales meetings, orientations as directed
Increase knowledge of mortgage industry by completing all internal trainings timely
Ability to use multiple software applications at one time
Type more than 40 words per minute