Licensed Insurance Agent (Remote)

RealPage, Inc.•Richardson, TX

5d•$18 - $30•Remote

About The Position

Looking for a role where your customer service skills make a difference and where the company invests in you from day one? Join RealPage Insurance as a Licensed Insurance Agent I, supporting renters across the country through inbound insurance inquiries. This is a fast-paced, service-focused role where you’ll help residents navigate their renters insurance policies with confidence ,while RealPage covers the cost of your insurance licensing and provides hands-on training to set you up for success.

Requirements

Proven track record with 2+ years of customer service or call center experience, showcasing adaptability and strong interpersonal skills
Strong communication skills (verbal & written)
Ability to type 30+ WPM while speaking with customers
Comfortable navigating multiple systems and tools at once
Detail-oriented, organized, and customer-focused
Able to work in a high-volume, fast-paced environment
Strong working knowledge of Microsoft Outlook, Word, and Excel
Professional demeanor and commitment to confidentiality
Ability to sit or stand for extended periods
Willingness to learn quickly and adapt to new processes

Nice To Haves

Insurance experience is a plus

Responsibilities

High-volume inbound calls (50–80/day, peak seasons can be back-to-back)
Policy servicing transactions including payments, billing questions, rewrites, and edits
Website navigation and basic troubleshooting
Select claims and coverage inquiries (within scope)
Accurate documentation of every interaction in RealPage’s proprietary CRM
Evaluating payment options and alternative arrangements when needed
Delivering a high level of first-call resolution and customer satisfaction