Licensed Customer Service Representative
Diamond Guard Insurance: Allstate•Bedford, TX
9d
About The Position
We are looking for an experienced, licensed Customer Service Representative who understands the pace and expectations of an insurance office. This is not an entry-level role. Candidates must have at least 1 year of prior insurance CSR experience and hold active licenses. You will be a key part of delivering exceptional service, maintaining client relationships, and supporting the overall success of the office.
Requirements
- 1+ year insurance CSR experience
- Active Property & Casualty license (required)
- Strong understanding of insurance products and workflows
- Detail-oriented and highly organized
- Strong communication and follow-through
- Able to manage multiple tasks in a fast-paced environment
Responsibilities
- Assist customers with policy changes, billing questions, and coverage reviews
- Process endorsements, renewals, and policy updates accurately
- Proactively identify coverage gaps and cross-sell when appropriate
- Maintain accurate documentation and compliance standards
- Support retention efforts and strengthen customer relationships
- Collaborate with the sales team to ensure smooth handoffs
Benefits
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
