Licensed Customer Service Representative
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About The Position
The Licensed Customer Service Representative position at American Financing Corporation is an entry-level role designed for individuals who are NMLS licensed and looking to establish a career in the mortgage industry. This position offers a unique opportunity to gain experience, training, and development in a supportive environment that values innovation and customer service. As a Licensed Customer Service Representative, you will be responsible for assisting customers with their mortgage needs, providing them with the necessary information and support to achieve their financial goals. The role is structured to facilitate growth, allowing you to transition into a Senior Loan Officer position as you gain experience and knowledge in the field. In this role, you will engage with customers through inbound and outbound calls, helping them navigate the mortgage application process. You will take complete applications, set appointments for pre-qualification reviews, and follow up with customers to ensure timely submission of all required documentation. Meeting or exceeding daily and monthly sales expectations while delivering exceptional customer service is a key aspect of this position. The work environment is casual and family-oriented, reflecting the company's commitment to its employees and their professional development. American Financing Corporation is recognized as one of the fastest-growing national mortgage lenders, and this position is an excellent starting point for those looking to build a successful career in the industry. The company prides itself on its innovative approach and dedication to helping customers, making it a rewarding place to work.
