Licensed Customer Service Representative
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About The Position
Within our Customer Response Center, the Remote Customer Service Representative provides timely, accurate and responsive information and service to policyholders and agents for a division of Personal Lines products, plans and programs. Independently solve problems relating to policies within scope and escalate others as appropriate. Identifies, analyzes, and owns customer policy needs to ensure high customer satisfaction, growth and retention of business. This position is fully remote. Preferred remote locations for this position are Columbus, OH, Albany, NY, Marlton, NJ, Lake Mary, FL, Indianapolis, IN and Chandler, AZ. Start Date for this position is July 14, 2025. Paid training is Monday - Friday, 9:00am - 5:30pm EST (full time). Training is a critical component to your success and that success starts with reliable attendance. Attendance and active engagement during training is mandatory for success in this role. After onboarding and training is complete, go-forward shifts will have a start time between the hours of 10:30am and 11:30am EST with a weekend rotation. One weekend day (Saturday or Sunday) will be required with an alternate day off mid-week when working the weekend. All equipment is provided. However, to work from home you must have dependable, wired internet connectivity with an upload speed of at least 5Mbps and a download speed of at least 25Mbps along with a quiet, secure, distraction free place to work.
