Licensed Customer Service Agent, Multi-Carrier or Brokerage Experience

Kin Insurance

2d•Remote

About The Position

We’re looking for a Licensed Customer Service Agent, Brokerage Experience to help us deliver a seamless, high-quality service experience across our growing agency business. As one of the first points of contact for our insureds, you’ll play a critical role in shaping how customers experience Kin—resolving issues, answering questions, and ensuring policies are accurate and up to date. This role exists to support our expanding multi-carrier operations and ensure customers receive timely, knowledgeable, and empathetic service across a range of insurance products. You’ll work across systems, carriers, and customer needs—helping us scale service excellence while improving how we operate behind the scenes.

Requirements

Active Personal Lines or Property & Casualty insurance license
1+ year of experience in a brokerage or insurance agency environment, including call center experience
Experience servicing insurance policies, including endorsements, billing inquiries, and cancellations
Ability to navigate multiple carrier systems and tools such as EZLynx, G-Suite, Slack, and Zoom
Strong verbal and written communication skills, with the ability to de-escalate and support customers in distress
High attention to detail and ability to manage multiple tasks, follow-ups, and deadlines simultaneously
Strong organizational skills and ability to work independently in a remote environment

Nice To Haves

Bilingual Spanish proficiency

Responsibilities

Serve as the primary point of contact for policyholders, resolving questions related to policies, billing, cancellations, and coverage
Manage inbound and outbound customer communications across phone, email, and other channels
Process policy updates, endorsements, and changes across multiple carrier systems
Coordinate with third-party lenders, mortgage companies, and partners to fulfill customer and policy requirements
Request and track required documentation to ensure policies remain active and compliant
Handle escalated customer concerns with professionalism, empathy, and strong problem-solving skills
Support non-licensed team members and sales agents with complex service requests
Identify opportunities to improve workflows, and contribute to updates in forms, policies, procedures, and training materials
Maintain accurate records and ensure all service interactions meet compliance and quality standards

Benefits

Competitive salary and company equity through Restricted Stock Units (RSUs), granted as part of our standard compensation package and based on role and level
401(k) with company match up to 4% of eligible earnings
Multiple medical plan options, plus dental and vision coverage
Company-funded HSA contributions (based on medical plan selection)
Company-paid life insurance and short-term disability
Employee referral bonuses
A variety of supplemental benefit options, including long-term disability, critical illness, accident, legal, and pet insurance
Access to mental health support and confidential counseling resources
11 days accrued PTO, 7 paid sick days, and 8 paid company holidays
14 weeks (birthing parents)
8 weeks (non-birthing parents)
Career mobility and internal growth opportunities across the organization
Professional development budgets for certifications, conferences, and learning available, subject to management approval