Licensed Crisis Counselor - Fully Remote in Flagstaff, AZ

PROTOCALL SERVICES INC.•Flagstaff, AZ

12d•$29 - $33•Remote

About The Position

Protocall Services is seeking a Licensed Crisis Counselor to join our fully remote team in Flagstaff, AZ. As a nationally recognized leader in behavioral healthcare and crisis intervention, we support organizations across the U.S. and Canada. We have been awarded “Top Workplace” honors for our strong culture, mission-driven work, and commitment to employee well-being. We serve a wide range of nearly 700 different organizations nationwide, including Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, University counseling centers, and Employee Assistance Programs following our brief immediate support model. As a remote-first organization headquartered in Portland, Oregon, our staff operate with excellence, compassion, and integrity while providing 24/7 telephonic support to individuals with various degrees of need. You are a compassionate and empathetic professional with exceptional communication skills and the ability to actively listen and connect with others. You are comfortable communicating with individuals in various states of crisis, whether over the phone, via text, or through other methods of interaction, providing support with empathy and professionalism. You thrive in high-pressure, high-stakes environments, remaining calm and focused while employing effective crisis intervention techniques. Your solution-focused mindset, problem-solving abilities, and resilience enable you to navigate complex situations with patience and clarity. You excel at multitasking, seamlessly managing intense calls while handling multiple tasks and navigating computer systems efficiently. A strong background in psychology, social work, counseling, or a related behavioral healthcare field is essential, and experience in crisis support or similar roles is highly valued. Integrity and confidentiality are at the core of your work. You maintain the highest ethical standards and uphold privacy in every interaction. You have a secure, HIPAA-compliant workspace with a locking door which is a non-negotiable to ensure caller confidentiality and privacy. Additionally, you embrace Protocall’s fully remote work model, ensuring you have a stable, wired internet connection that directly connects to the work computer provided by Protocall. This setup must meet company standards to maintain the safety and trust of callers.

Requirements

Education (one of the following required): MSW, PsyD, or PhD in a behavioral health field, OR M.A./M.S. in a behavioral health field with a clinical practice emphasis from a COAMFTE, CACREP, or CORE-accredited program
Licensure (must reside in AZ and hold one of the following): LMSP LAC LMFT LCSW LPC
Experience: Minimum of 1 year direct experience in behavioral health, counseling, or social services
Location: Remote, Arizona residency required
You have a secure, HIPAA-compliant workspace with a locking door which is a non-negotiable to ensure caller confidentiality and privacy.
You embrace Protocall’s fully remote work model, ensuring you have a stable, wired internet connection that directly connects to the work computer provided by Protocall.

Responsibilities

Maintain a secure, HIPAA-compliant private workspace at home to ensure focus and confidentiality.
Engage with individuals over the phone, providing support to those experiencing emotional distress or mental health challenges.
Build rapport and foster client engagement during calls.
Assess and mitigate risk while maintaining accurate, thorough documentation.
Provide resources, information, and referrals as needed.
Assist callers in identifying positive coping strategies and developing safety plans.
Intervene during emergencies when necessary.
Stay calm, professional, and focused while multitasking in a fast-paced environment.