Licensed Crisis Counselor Fully Remote in St.Cloud, MN

Protocall Services • Saint Cloud, MN

307d • $28 - $32 • Remote

About The Position

ProtoCall Services is a national leader in crisis intervention, providing effective solutions and resources 24/7. Recognized nationally, Protocall has consistently received Top Workplace awards over the past five years, establishing itself as one of the top workplaces in the healthcare industry nationwide. We are telephonic first responders for Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, college and university counseling centers, and Employee Assistance Programs. Headquartered in Portland, Oregon, Protocall is a remote first organization that serves customers in the U.S and Canada with a team of fully-integrated professionals in select states across the US and Canada.

Requirements

• Education Requirement: MSW, PsyD, or PhD in a behavioral health field OR M.A. or M.S. in behavioral health with a clinical practice emphasis from a program accredited by COAMFTE, CACREP, or CORE.
• Licensure Requirement: Must reside in and possess one of the following active licenses in MN: LMHC, LPCC, LMSW, LCSW.
• Experience Requirement: Minimum of 1 year direct experience in Behavioral Health or Social Services.

Nice To Haves

• Strong background in psychology, social work, counseling, or a related behavioral healthcare field.
• Experience in crisis support or similar roles.

Responsibilities

• Maintain a secure, HIPAA-compliant private workspace at home to ensure focus and confidentiality.
• Engage with individuals over the phone, providing support to those experiencing emotional distress or mental health challenges.
• Build rapport and foster client engagement during calls.
• Assess and mitigate risk while maintaining accurate, thorough documentation.
• Provide resources, information, and referrals as needed.
• Assist callers in identifying positive coping strategies and developing safety plans.
• Intervene during emergencies when necessary.
• Stay calm, professional, and focused while multitasking in a fast-paced environment.

Benefits

• Comprehensive medical, dental, and life insurance plans.
• 401(k) retirement plan with company match.
• Short-term and long-term disability (STD/LTD) coverage.
• Employee Assistance Program (EAP) services.
• Accrued Paid Time Off (PTO) package, earning up to 4 weeks of vacation in your first year.
• Company-matched student loan repayment program.
• Opportunities for career growth and advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Repair and Maintenance
• Education Level: Master's degree