Licensed Call Center Trainer

Qualfon • Highland Park, MI

274d

About The Position

This leadership role will require a valid Property & Casualty (P&C) license along with flexible availability to include evenings and weekends based on business needs. The position requires onsite presence at our facility in Highland Park, MI.

Requirements

• Valid Property & Casualty (P&C) license is required.
• Bachelor's degree (BA or BS) from an accredited four-year college or university.
• Three to five years of related experience.
• Acts as Subject Matter Experts on a specific area of support.
• Prior call center experience is required.
• Prior Property & Casualty (P&C) insurance experience is required.

Responsibilities

• Delivers training program to New Hires prior endorsement to Nesting.
• Answers all questions in a timely manner.
• Ensures training rules and regulations are strictly followed.
• Provides coaching on specific areas of the trainee.
• Provides overview of the training flow and encourages total participation and interaction.
• Suggests new ideas to improve training programs and delivery.
• Identifies problem or need of the trainees and the training program and seeks solutions to improve learning and overall performance.
• Participates during program evaluation.
• Monitors agent performance as a collaborative effort with the assigned mentor.
• Compiles training reports.
• Keeps training documents (quizzes, exam links and manuals) for internal and external audits.
• Attends calibrations, meetings and conference calls over the phone.

What This Job Offers

• Job Type: Full-time
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree