Licensed Branch Customer Service and Sales Rep - Westminster, CO

AAA-The Auto Club Group

80d • $23

About The Position

Why Choose a Career with the AAA The Auto Club Group (ACG) · Established brand that has been around for over 100 years. Our members know and trust us! · Branch Offices house travel, membership, insurance sales and support employees · You will be challenged to drive new business with competitive products and help retain The Auto Club Group's 14+ million members. Excellent Opportunities to Build a Career Path: The Licensed Customer Service Representative can be the start of a long-term career with The Auto Club Group. Your position could lead to a rewarding career and opportunities to grow and pursue other ACG roles such as: · Other Branch positions – Field Insurance Sales Agent, Travel Agent or · Other Departments such as: · Call Centers (ERS, Sales and Service, etc.) · Automotive Services · Claims · Underwriting and more.

Requirements

• Active State Property & Casualty License or ability to attain within 90 days of start date.
• High School Diploma or equivalent.
• Providing a high level of customer-focused service.
• Servicing insurance policies and processing applications, renewals and amendments, and taking payments.
• Responding to billing and coverage questions.
• Promoting sale of insurance products and/or travel and membership products.
• Outbound promotional calls for insurance and/or travel.
• Computer software applications (Word, Excel, etc.) and Web based operations.

Nice To Haves

• Insurance and travel terminology.
• General insurance and/or travel regulations.
• Underwriting procedures.
• Sales regulatory and compliance guidelines.
• Travel Systems (e.g. Focal Point, View point, ITT, AXIS, etc.) and/or Insurance Systems (e.g. PPS, POS, IMS, IPM) and/or membership systems.
• Communicate effectively (verbal and written) with others in a work environment.
• Perform mathematical calculations to accurately perform monetary transactions.
• Work effectively in a Team environment.
• Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility.
• Work irregular hours including holidays and weekends (may include community events).
• Work under pressure in a high volume, fast paced customer service environment.

Responsibilities

• Promote ACG products and services, promote customer satisfaction, and participate in office events to help generate revenue by improving member awareness of products.
• Provide a high level of support services to members related to the sales and service function including servicing insurance policies, processing applications, renewals and amendments and selling travel, tours, airline tickets and membership products.
• Generate leads, update members on travel and insurance specials, and provide travel information.
• Provide cashiering services to members including taking insurance payments, travel and membership payments, sale of tickets and travel money products, processing remittance/depository transfers and balancing cash drawer.
• Respond to customer inquiries and refer to agent when appropriate.
• Provide a high level of administrative support to Travel and Insurance Agents during peak periods.
• Provide customer assistance through the performance of sales processing activities and assist management in the basic training of less senior personnel.
• Conduct outbound promotional calls for insurance and/or travel products.
• Participate in a team environment to promote customer satisfaction and consistent service following the customer service model.
• Receive and resolve member/customer complaints and seek assistance from management in complaint resolution as necessary.
• Participate in office events developed to generate revenue, improve member awareness of products, and support local community activities.
• Other duties as assigned.

Benefits

• Competitive hourly wage of $23.00 with additional incentives and an annual bonus potential based on performance.
• Medical, dental and vision benefits.
• 401k Match.
• Paid parental leave and adoption assistance.
• Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays.
• Paid volunteer day annually.
• Tuition assistance program, professional certification reimbursement program and other professional development opportunities.
• AAA Membership.
• Discounts, perks, and rewards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees