Licensed Benefit Advisor – Work From Home (Multiple Locations) |2026

WTW•Arlington, VA

9d•$21•Remote

About The Position

As a Benefit Advisor, you will have the rewarding opportunity to speak with Medicare-eligible participants nationwide. This role is a consultative sales role that will require you to assist them in offering, selecting and enrolling participants into various insurance plans that meet their needs. You will spend your entire day on phone (inbound or outbound) conversations with participants exercising patience, establishing rapport, building confidence, showcasing your knowledge and ultimately providing a significant level of peace of mind to participants. To qualify for this role, you must have an active Resident State Life and Health Insurance license. Those who qualify will start at $21.00/hr. and will have significant incentive earning potential during the Medicare Annual Enrollment Period (Oct-Dec). During the Annual Enrollment Period most Benefit Advisors make between $500-$1,000 in monthly bonuses & incentives with our top BAs making $2,000+. This is a full-time temporary role. Our top performers will be eligible for full-time year-round employment based on business needs, which offers a robust WTW compensation and benefits package. Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity. Although this role is open for remote work, you must be a current resident of Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Michigan, Missouri, Mississippi, Nebraska, New Mexico, Nevada, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Vermont, West Virginia, Wisconsin, or Wyoming to be considered for this role.

Requirements

Active Resident State Life and Health Insurance license is required
Ability to understand and comply with all agent appointment and carrier certification requirements necessary to represent state-specific and national insurance carriers
Experience using Microsoft Office is preferred, with ability to multi-task between multiple screens and windows all while answering questions on the phone
Ability to learn new proprietary computer systems
Experience in a needs-based sales role, preferred
Ability to work autonomously in a self-paced, self-motivated team environment
Ability to communicate professionally and courteously
Ability to read, analyze, and interpret insurance documents, detailed correspondence, procedure manuals, insurance applications, and polices.
High School Diploma or GED required
All applicants must have a dedicated, confidential, distraction‑free workspace.
Minimum download speed: 100 Mbps
Minimum upload speed: 10 Mbps
A Wired Ethernet connection that meets upload and download speed requirements as noted above.
A personal smart phone or other device capable of downloading authentication apps for secure VPN access.
The ability to work assigned shift times, including scheduled breaks and lunches.

Nice To Haves

Life/Health Insurance certification a plus

Responsibilities

Successfully complete all required certifications to represent state-specific and national insurance carriers.
Support early outreach efforts to new members by making outbound and outreach calls with members to introduce WTW, collect and verify members information, and set an appointment for AEP.
Spend approximately 80% of your scheduled shift during AEP (Oct-Dec) engaged in phone conversations with participants, while consistently meeting or exceeding established efficiency, quality, and sales performance standards.
Use a consultative sales approach to listen to and assess each Medicare eligible participant’s need.
Conduct eligibility and needs analysis to determine suitable plan options
Clearly explain the costs and benefits of multiple insurance plans using an empathetic and professional communication style. Make plan recommendations based on participants’ individual needs and assist the participant in the decision-making process.
Maintain professionalism and patience with each caller. You will receive scheduled appointment calls along with first time callers.
Collaborate with team members and contribute to a positive, diverse call‑center environment.
Adhere to all legal regulations
Other duties as assigned