D Licensed Access Control Officer for Luxury Hotel Events /Black Suit Required

Indemnity Security Investigations, Inc•Miami Beach, FL

1d•Onsite

About The Position

We are seeking a professional and polished Access Control Officer to join our team at a high-end luxury hotel. Attire is a black matching suit with a white button down shirt. The ideal candidate will embody the highest standards of personal grooming and professionalism, as this role involves direct interaction with distinguished guests. In this vital role, you enjoy making the rounds to patrol your assigned site(s). You are alert and observant, effectively monitoring your assigned area and checkpoints. If problems arise, you remain calm and handle them professionally using your vast customer service skills while still enforcing site policies and all safety regulations. Whether ensuring access points and unused zones are secure or patrolling well-trafficked areas, you are conscientious about any suspicious activity. You write detailed reports about your activities while on patrol. Loving that you get to communicate with customers and move around freely, you are so glad that you aren't stuck in a cubicle all day! Using your familiarity of site services and area amenities, you happily provide information, answer questions, review maps and give directions, assist with problems, provide service recovery, operate elevators, and more! Changing weather adds to the excitement of your job while out on patrol and keeps you on your toes. You welcome the challenge of fluctuating temperatures. Both our company and our clients can depend on you. You feel great about being the face of our company and the important role you play in keeping our clients and their property safe!

Requirements

Strong customer service skills and the ability to maintain a courteous demeanor at all times.
Physical ability to stand for long periods.
Have a Security D license
Able to stand/walk for varying lengths of time, often long periods
High School diploma or equivalent

Nice To Haves

Prior experience in security or guest services is a plus.
Relevant experience (at least 1-2 years of experience as a security officer in preferred)
Experience customer service or hospitality
CPR certification is a plus
Military personnel are encouraged to apply!
Do you have exceptional problem solving and multitasking skills?
Are you a team player?
Do you pay attention to detail and keen hazard awareness?
Do you have great time management and communication skills?
Are you a customer service rockstar?

Responsibilities

Maintain a neat, clean-shaven appearance (no facial hair, or tattoos) and adhere to the hotel's strict grooming standards.
Stand for extended periods while monitoring access points, greeting guests, and ensuring a secure and welcoming environment.
Oversee lobby and elevator areas, providing a presence that deters unauthorized access and offers assistance to guests as needed.
Conduct basic access control duties, such as checking credentials and monitoring entry points.