License Plate Technician (On-Site)

Avenu Holdings LLC • Fort Wayne, IN

3d • Onsite

About The Position

Under general supervision, the Fulfillment Technician position will identify, troubleshoot, and resolve problems encountered directly by the Customer, or any issues escalated by the Customer Care Department. This position will provide technical support, both directly with the customer and the Customer Care Department regarding hardware and software used to manufacture and fulfill license plates, registrations and any accompanying items. Technicians will also install, test and troubleshoot various hardware such as license plate/registration printers, blanking lines and mail inserts. Technicians will be required to create detailed documentation and must show attention to detail. This individual will be required to work well on a team and be self-motivated to complete work items given direct

Requirements

• High school equivalency required, college education preferred
• General Mechanical experience required.
• Knowledge of the Microsoft Suite, must be proficient in Word and Excel
• General to advanced mechanical knowledge
• Excellent problem-solving skills
• Ability to anticipate and overcome obstacles
• Is self-aware, optimistic and open to change
• Excellent written and verbal communication skills
• Ability to work with all levels of staff
• Must be able to pass a security background check and drug screen
• Must be able to work occasional evenings and weekends with minimal notice
• Must be willing to travel for, possible, extended periods of time with minimal notice
• Must be comfortable working inside correctional facilities and interacting with inmates
• Ability to read, write, and comprehend routine reports and correspondence
• Ability to speak effectively before groups of customers or employees of the organization
• Ability to provide detailed troubleshooting steps, error reports and after action summaries.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to overcome problems involving several concrete variables in standardized situations

Responsibilities

• Provides Second Level Escalation for Customer Care
• Identifies, troubleshoots, and resolves hardware-, software- and network-related problems encountered directly by the customer of Customer Care Department
• Install, diagnose, repair and maintain machinery used to manufacture and fulfill license plates and registrations in multiple states
• Assists the Support teams and Business Analysts with new and existing projects
• Identify and/or improved upon existing cost saving manufacturing techniques
• Create and/or edit documentation regarding maintenance, installs and procedures
• Assists the central fulfillment center as necessary
• Performs other duties assigned as necessary
• Works as a member of a support team
• Works with customers to manage issues
• Works as a part of a project team
• Perform other duties as assigned

Benefits

• Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.
• Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED