License Massage Therapist - Dollywood's DreamMore Resort & Spa -Full Time Year Round

All Career•Pigeon Forge, TN

2d•Onsite

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day at Dollywood Resorts, which include over 600 rooms and 15 Food & Beverage outlets, all located in the Great Smoky Mountains of East Tennessee. Our future plans include growing our resort footprint to over 1200 rooms across five resorts at Dollywood. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It’s not a difference you can touch or see - it’s a difference you can feel. We are seeking a License Massage Therapist for Dollywood Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand. We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right License Massage Therapist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. The right candidate will provide high-quality massage services in a positive, collaborative and supportive work environment and facilitate a unique and memorable guest experience by performing all duties in a manner fitting the Dollywood Company brand. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable. Summary of Essential Functions and Responsibilities Provides high-quality massage and other services as your skills and license/s permit, using specified draping techniques and treatment protocols. Must be able to perform all massage techniques within the spa scope of practice within the first 30 days Uses proactive sales techniques, recommending and demonstrating retail product for each guest Recognizes guests and peers in a genuinely warm and friendly manner Arrives to work on time and groomed to the required standard Consistently begins and ends services on time Maintains treatment room supplies, requesting inventory as needed Ensures the cleanliness and neatness of the front-of-house and back-of-house areas. Assisting in cleaning, linen distribution, overall tidiness Attends and participates in mandatory department trainings and meetings Reports maintenance issues promptly Assists with event planning and execution as well as special promotions. Lean in on massage specific topics Helps design treatment protocols Completes retail and backbar inventories as needed Achieves high-level of proficiency with Book4time booking software and assist with trainings and administrative maintenance Assists with team scheduling and attendance compliance Coordinates food and beverage services for the Spa Maintains confidentiality of all proprietary and guest information Management reserves the right to change and/or add to these duties

Requirements

Must be at least 18 years of age
High school diploma or equivalent
Computer proficiency and ability to learn new software
High level of proficiency in massage therapy
Proficiency in additional modalities such as East Asian therapies, prenatal and oncology therapies
Current Tennessee Massage Therapy License Required, Active and in Good Status
Must successfully complete a post-employment offer background check and drug test
Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must have professional appearance with good personal hygiene
Must promote and support a “team” work environment by cooperating and helping co-workers
Must be able to be productive in a fast-paced environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Able to comprehend instructions and retain information
Able to perform duties consistent with creating a safe and secure environment for hosts and guests
Able to be flexible to handle frequent changes in priorities
Able to add, subtract, multiply and divide with accuracy
Able to communicate effectively with Guests and Hosts using approved communication methods
Able to tolerate various temperatures while working outdoors
Able to operate/drive a company vehicle with valid driver’s license and insurance
Able to meet the physical demands of the job
Must be able sit, stand and maneuver body for long periods of time

Responsibilities

Provides high-quality massage and other services as your skills and license/s permit, using specified draping techniques and treatment protocols.
Must be able to perform all massage techniques within the spa scope of practice within the first 30 days
Uses proactive sales techniques, recommending and demonstrating retail product for each guest
Recognizes guests and peers in a genuinely warm and friendly manner
Arrives to work on time and groomed to the required standard
Consistently begins and ends services on time
Maintains treatment room supplies, requesting inventory as needed
Ensures the cleanliness and neatness of the front-of-house and back-of-house areas. Assisting in cleaning, linen distribution, overall tidiness
Attends and participates in mandatory department trainings and meetings
Reports maintenance issues promptly
Assists with event planning and execution as well as special promotions. Lean in on massage specific topics
Helps design treatment protocols
Completes retail and backbar inventories as needed
Achieves high-level of proficiency with Book4time booking software and assist with trainings and administrative maintenance
Assists with team scheduling and attendance compliance
Coordinates food and beverage services for the Spa
Maintains confidentiality of all proprietary and guest information
Provide 25 to 75-minute massages and body treatments to clients by appointment
Guide clients through service offerings and determine which massages would fit them most
Annotating a detailed intake form on client
Advise stretching, strengthening and relaxation methods
Suggest future appointments and regime
Listen to clients during appointments and adjust technique to desired pressure
Must be able to perform 5-6 treatments per day
Never diagnose a client with anything but suggest seeing a professional if something seems abnormal or contraindicating