Library User Services Associate

Kennesaw State University • Kennesaw, GA

398d • $36,192 - $37,211

About The Position

The Library User Services Associate at Kennesaw State University is responsible for providing exceptional service desk support to students, faculty, staff, and community members. This role involves assisting users in accessing library resources, managing user accounts, and ensuring compliance with library policies. The associate will also engage in technology troubleshooting, gather and report statistics, and participate in various library projects, all while fostering an inclusive and supportive environment.

Requirements

• Bachelor's degree from an accredited institution of higher education or an equivalent combination of relevant education and/or experience
• Two (2) years of related customer service or office support experience

Nice To Haves

• An advanced degree from an accredited institution of higher education in a related field
• Previous experience in an academic library, public library, or media center

Responsibilities

• Provides excellent customer service to KSU students, faculty, staff, and the broader community
• Proactively engages and assists library users with discovering and accessing library content and shared resources
• Determines customer need through thoughtful inquiry
• Solves and identifies problems, issues, resources, services, and/or collections to meet user information needs and refers appropriately to other library or university units
• Utilizes and troubleshoots software and hardware necessary for library functions such as KSU's integrated library system, Microsoft Office Suite, printers, and copiers, etc.
• Opens and closes library facilities, may act as senior staff present during evenings and weekends
• Assists with the development of KSU Library policies and procedures
• Enforces applicable library and university policies and procedures to ensure the safety and security of library visitors, identifies and reports space, facility, and technology issues through appropriate channels
• Participates in a variety of library projects and initiatives, as assigned
• Gathers and analyzes statistics and data on activities and provide reports as needed
• Collaborates and communicates effectively with internal and external colleagues, stakeholders, and community members
• Provides guidance, direction, and supervision of student assistants working on scheduled shifts

Benefits

• Medical
• Dental
• Vision
• 13 paid holidays
• Vacation
• Generous retirement plans
• Tuition waiver
• Wellness options

What This Job Offers

• Job Type: Full-time
• Industry: Educational Services
• Education Level: Bachelor's degree
• Number of Employees: 10,001+ employees